CUSTOM BAKED GOODS AGREEMENT & CONTRACT Business Name: Kindred Crumbs, LLC Contact: Text or Call (904) 438-4337 This Agreement is entered into between Kindred Crumbs, LLC (“Baker”) and the undersigned client (“Client”). 1. ORDER DETAILS Client agrees to purchase custom baked goods as described below: Event Date: __________________________ Pickup/Delivery Date & Time: __________________________ Product(s) Ordered: __________________________ Total Order Price: $__________________________ Any changes must be approved by the Baker and may result in additional charges. 2. DEPOSIT & PAYMENT POLICY A non-refundable deposit of 40% of the total order price is required to secure the order date. No order is confirmed until the deposit is received. Deposits are non-refundable under all circumstances, as they cover the Baker’s time, labor, ingredient sourcing, order planning, research, and preparation. The remaining balance is due no later than 5 days prior to pickup or delivery, unless otherwise agreed upon in writing. Failure to pay the remaining balance by the due date may result in order cancellation with no refund of the deposit. 3. CANCELLATIONS Client-initiated cancellations will not receive a refund of the deposit. Cancellations made within 5 days of the event date will require full payment, regardless of pickup or delivery. If Baker must cancel due to emergency or unforeseen circumstances, all monies paid will be refunded, including the deposit. 4. PICKUP & DELIVERY Pickup times are scheduled and must be adhered to. Late pickups may affect product quality. Delivery fees may apply for weddings or other cakes two-tiers or larger, with the price starting at $2.00 per mile from the bakery. Once the order is picked up or delivered to the client’s preferred venue, Kindred Crumbs, LLC is no longer responsible for damage, handling, storage, or environmental conditions. 5. DESIGN & DECORATION Baker will make every effort to match inspiration photos; however, exact replication is not guaranteed. Colors may vary slightly due to lighting, screen settings, ingredient differences, or edible color mixing. Artistic discretion is retained by the Baker. 6. ALLERGIES & FOOD SAFETY Kindred Crumbs, LLC operates in a home kitchen that may process common allergens, including but not limited to nuts, dairy, eggs, wheat, and soy. Client is responsible for notifying the Baker of any allergies. Baker cannot guarantee an allergen-free product. 7. SERVINGS & CONSUMPTION Serving sizes are industry standard estimates. Baker is not responsible for the number of servings obtained if larger portions are served. 8. REFUNDS & DISPUTES No refunds will be issued for: Change of mind Client error in ordering Event cancellations Dissatisfaction after consumption Any concerns must be reported within 24 hours of pickup/delivery and before the product is fully consumed. 9. FORCE MAJEURE Kindred Crumbs, LLC shall not be held liable for failure to perform due to circumstances beyond reasonable control, including but not limited to severe weather, power outages, illness, or emergencies. Wedding Cake Pickup Clause If a wedding cake is picked up by the client or a third party chosen by the client: The Baker is not responsible for any damage that occurs after pickup. No refunds will be issued for damage, collapse, melting, or structural issues once the cake leaves the Baker’s possession. Client assumes full responsibility for safe transport and handling of the cake. 10. AGREEMENT ACKNOWLEDGMENT By submitting payment, the Client acknowledges that they have read, understand, and agree to all terms of this contract.