The Sweet Details ✨ I'm so excited you're here! Below are answers to some of the questions I get asked most often. If you don't see your question, feel free to reach out! --- 🍰 How far in advance should I place my order? I require a minimum of 2 weeks' notice for all custom orders. At this time, I am not accepting rush orders, so booking early is always recommended to ensure availability. --- 💛 How do I reserve my order? A 50% non-refundable retainer is required to officially reserve your order date. Your order is not considered booked until the retainer has been received. --- 💵 When is the remaining balance due? The remaining balance is due at the time of pickup. --- 📅 Can I cancel or change my order? Because custom desserts require advance planning, ingredient purchases, and reserved calendar space, retainers are non-refundable. If your event is canceled due to weather, illness, scheduling conflicts, or other unforeseen circumstances, the cancellation policy still applies. Need to change your date? Life happens! One courtesy date transfer may be available if: - I have availability for your new date. - Enough notice is provided. - Ingredients and specialty supplies have not already been purchased. Date changes are approved at the discretion of Kassy's Sweet Kreations and cannot be guaranteed. --- 🎂 Can I change my order after I've booked? Flavor changes require at least one week's notice and are subject to ingredient availability. Theme, design, size, and other custom details may not be able to be changed once your order has been confirmed, especially for orders placed close to the two-week minimum booking requirement. --- ✨ Will my dessert look exactly like my inspiration photo? Inspiration photos are always welcome! One of my favorite parts of creating custom desserts is bringing ideas to life in my own whimsical style. Rather than creating an exact copy, I use inspiration photos as a starting point to design something uniquely yours. The more creative freedom you give me, the more magical the final product can be! --- 🎨 Why might colors or designs look slightly different? Every dessert is handcrafted, making each order unique. While I do my very best to match inspiration photos and requested color palettes, exact color matches cannot be guaranteed. Variations may occur due to edible colorings, lighting, photography, and the handmade nature of my work. --- 🍽️ How many people will my dessert serve? Serving sizes are based on industry-standard recommendations and are intended as estimates. Actual servings may vary depending on how the dessert is cut and served. --- 🚗 What happens after I pick up my order? Once your order leaves my hands, responsibility transfers to you. Kassy's Sweet Kreations is not responsible for damage caused by transportation, weather, improper handling, storage, or accidents after pickup. Please transport desserts on a flat, level surface and avoid leaving them in a hot vehicle. --- ⏰ What if I'm late picking up my order? Please arrive during your scheduled pickup time. Orders not picked up within 2 hours of the scheduled pickup time, without prior communication, may be considered abandoned. Retainers and payments are non-refundable for abandoned orders. --- 🌾 Do you offer gluten-free desserts? At this time, I do not offer gluten-free products. --- 🥜 Do you accommodate food allergies? My desserts are made in a home kitchen that is not subject to state licensure or inspection and may also process common food allergens including tree nuts, peanuts, eggs, soy, wheat, milk, fish, and crustacean shellfish. If you or someone enjoying your desserts has a severe food allergy or dietary restriction, please contact me before placing your order so we can discuss whether I can safely accommodate your request. --- 🌸 Do you use fresh flowers on cakes? If fresh flowers are requested, they are prepared using appropriate food-safe barriers whenever possible. Please note that fresh flowers are considered decorative and are not edible unless specifically stated. --- 📷 Will my desserts be featured on your social media? Maybe! I love sharing my creations. Unless requested otherwise, I may photograph completed orders for my portfolio, website, and social media. --- 💌 When can I expect a response? My business hours are generally 9:00 AM–6:00 PM. Messages received outside of business hours will be answered as soon as possible during the next business day. --- ❤️ Do you ever decline orders? Yes. I reserve the right to decline or cancel any order that cannot be completed to my quality standards or that contains offensive, hateful, discriminatory, or otherwise inappropriate content. --- Thank you so much for supporting my small business! Every order means the world to me, and I can't wait to create something sweet and memorable for your special occasion. 💛