Custom cakes and cupcakes require at least two weeks’ notice. Custom treats require at least one week’s notice. Early booking is always recommended because availability is limited and dates may fill quickly.
Do you accept last minute orders?
Orders requested 7–13 days before pickup are considered rush orders and will include a $75 rush fee if availability allows. Custom orders requested with fewer than seven days’ notice will not be accepted.
How do I receive an accurate quote?
Please submit your event date, desired pickup time, serving size, theme or colors, inspiration photos, and the quantity of each item needed. Prices listed on the website are starting prices and may increase based on the design, size, details, and labor required.
Can you work within my budget?
Yes, depending on the budget and design. I may be able to simplify certain details while creating something beautiful that fits within your price range. However, intricate piping, handmade fondant pieces, 3D artwork, edible images, toppers, and other detailed elements will affect the final price.
Why does my cake cost more than the listed starting price?
Starting prices cover basic designs. Custom orders are priced according to size, design complexity, materials, and the time required to create them. Every handmade detail adds labor and value to your finished order.
Will my order look exactly like my inspiration photo?
Inspiration photos are used as a creative reference and will not be copied exactly. Colors, placement, handmade details, and available materials may vary. Every Karli’s Boucakes order is uniquely created while staying as close as reasonably possible to your requested theme and vision.
What payment is required to secure my order?
A 30% non-refundable deposit is required by the deadline listed on your invoice to secure your order and event date. The remaining balance is due 48 hours before pickup. Cookie orders must be paid in full. Orders are not confirmed without payment, and cash will not be accepted at pickup.
What happens if I miss my payment deadline or cancel my order?
Unpaid orders may be canceled and removed from the schedule after the invoice deadline. Deposits are non-refundable because your date is reserved and planning or purchasing may have already begun. Previously paid amounts cannot be transferred without prior approval.
Can you accommodate food allergies?
Please disclose all allergies before booking. I carefully check ingredients and thoroughly clean and sanitize my workspace, equipment, and tools before preparing an allergy-sensitive order. However, Karli’s Boucakes is not an allergen free kitchen, so a completely allergy free product or environment cannot be guaranteed.
What is your pickup and delivery policy?
Please arrive at your confirmed pickup time. A 15-minute grace period is allowed, but communication is required if you are running late. Orders left for more than one hour without communication may be discarded or sold, and no refund will be issued. Delivery is available for qualifying orders of $300 or more and may include an additional delivery fee.
