Joi's Sweet Treats

Hey there!

Thanks so much for reaching out to Joi's Sweet Treats! I'm absolutely thrilled about the possibility of creating something delicious for you. To make everything super smooth, here's a little rundown of how things work around here:

**My Baking Schedule:**

I'm usually baking and creating from:

Monday-Friday 9 AM to 6 PM

Saturday 8 AM to 6 PM.

Sundays are my day to recharge and plan for the week ahead! If you send a message after 6 PM, I'll be sure to get back to you bright and early the next business day.

**Ordering & Payments – The Sweet Details:**

* **Securing Your Order:**

To officially get your delicious treats on the calendar, I require a 50% non-refundable retainer fee for all orders over $50. If your order is under $50, I'll just need the full payment upfront. This helps me grab ingredients and start planning your masterpiece! I can't start baking until your retainer fee or full payment is received.

* **Retainer fee Timeline:**

Please aim to get your retainer fee in at least 14 days before your order date. And a quick heads-up: please wait for me to confirm your desired date is open before sending any payment. I want to make sure I can give your order the attention it deserves!

* **Final Payment:**

The remaining balance for your order will be due 5 days before your event.

***CANCELLATIONS & REFUNDS**

**Cancellations**

The Fine Print I put a lot of heart (and supplies!) into your orders, so please take note of my cancellation policy:

Retainer Fee: These are non-refundable but can be applied as credit to a future order if you cancel at least 2 weeks before your date.

Full Cancellations: If you don’t want the credit and prefer a refund, a 25% service fee + the cost of supplies already bought for your order will be deducted.

Last Minute: Cancellations made within 7 days of the due date cannot be refunded or credited, as work and sourcing have already been completed.

• Due to the custom nature of our products, no refunds are offered once production has started.

• Cancellations made before production may be eligible for a partial refund (retainer fee/deposit excluded).

• Date changes are subject to availability and approval.

* **Shipping Orders:**

For any orders that need to be shipped, I'll kindly ask for full payment upfront.

* **Quotes & Availability:**

My quotes and invoices are valid for 48 hours from the date they're sent. Just a friendly reminder that without a deposit or full payment, I can't guarantee specific dates, as they book up quickly!

* **Payment Options:**

I make it super easy to pay! You can use Cash

Square

Cashapp ($joissweettreats), or

Zelle (joi_smith2003@yahoo.com).

Remember, all deposits/retainer fees are non-refundable.

**Making Changes & Special Requests:**

* **Order Adjustments:**

Need to tweak your order a bit? No worries! Just let me know at least 5 days before your pickup or delivery date.

* **Notice for Orders:**

To ensure I can give your order the love and attention it deserves, I generally need at least two weeks' notice. Unfortunately, I can't take on large party orders with less than a week's heads-up.

* **Rush Orders:**

If you need something special in a hurry (less than two weeks' notice), a rush fee will apply, and full payment will be needed at the time of booking.

* **Design Inspiration:**

While I absolutely love getting inspiration photos, please understand that I can't perfectly replicate another baker's work. I'll always use your ideas as a wonderful starting point and create something uniquely beautiful for you!

**Providing me ingredients or supplies:**

When it comes to the food components, like the actual ingredients we bake with, my kitchen has some pretty strict guidelines about sourcing. To ensure everything is absolutely tip-top quality and, most importantly, completely safe and up to sanitation standards, I unfortunately can't accept outside ingredients or supplies, beyond things like cake toppers. Those are usually totally fine to bring along!

Please know that I’m always on the hunt for the best quality ingredients at the most reasonable prices. My goal is to create something wonderful for you while still being mindful of your budget.

* **Fondant Fun:**

Just a heads-up: I specialize in delicious buttercream creations and don't typically work with fondant-covered cakes.

* **Pricing:**

Please note that pricing can occasionally change, but I'll always confirm it with you when you place your order.

***Pickup**

My day often involves several stops, so keeping to our scheduled time helps a lot with making sure everything runs smoothly for everyone.

I totally get that life happens and sometimes things can cause a tiny delay. Because of that, I build in a 15-minute grace period for our meeting time. This just helps ensure I can connect with you without feeling rushed or needing to dash off to my next appointment.

**Cake Care Instructions – Let's Keep Your Treat Perfect!**

Alright, you've got your beautiful treat! Here are a few friendly tips to make sure it arrives safely and tastes amazing:

* **During Pickup:**

When you come to pick up your order, please make sure your car's AC is blasting cold! Also, have a flat, clear spot ready for it – the floor of your backseat, passenger side, or an empty SUV trunk are perfect. Please avoid placing it on a car seat or having someone hold it, as this can cause it to tilt or slide.

* **The Drive Home:**

Your cake loves a smooth ride! Pretend you have a tiny sleeping passenger in the back – drive gently, avoid sudden stops, and steer clear of those pesky potholes. And this is super important: please, no quick errands with the cake in the car! It will melt much faster than you think, especially in warmer weather. Take it straight to its final destination.

* **Storage & Serving:**

While outdoor photos are lovely, cakes and warm outdoor temperatures don't mix well, especially in the summer. It will melt! Once you're home, pop your cake into the fridge. For the best flavor and texture, let it sit out at room temperature for 1-2 hours before serving.

**Allergies**

We're so thrilled you're considering Joi's Sweet Treats for your sweet cravings! We just wanted to share a friendly little note for anyone with allergies. While we put a lot of love into every single treat, our kitchen isn't an allergen-free environment. This means that even if a particular goodie doesn't list an allergen in its direct ingredients, there's always a possibility of cross-contact with things like dairy, eggs, soy, various nuts, and tree nuts because we use them in our other delicious creations.

Your safety is super important to us! So, if you or someone you're buying for has a severe allergy, please keep this in mind. We always recommend exercising caution and, of course, feel free to reach out to us directly if you have any specific concerns or questions. We're here to help you make the best choice for your needs!

**Refunds and Replacements**

Here at our shop, nothing makes us happier than seeing you absolutely delighted with your sweet creations. We pour a lot of love into everything we make, but we also know that sometimes, things might not go exactly as planned.

If, for any reason, your order isn't quite what you expected – maybe the flavor's off, the color isn't right, or the design took an unexpected turn – please don't hesitate to reach out to us right away! We're here to help and want to make things right for you as quickly as possible. Unfortunately, refunds cannot be issued if order was damaged once it has left my premises.

To make sure we can sort things out smoothly, here’s a little guide on how we handle returns and replacements:

* **When something's not quite right:** To help us understand what went wrong and process a full refund, we'll kindly ask that the cake or treats be returned to us. This really helps us look into the issue properly, ensures our quality stays top-notch, and prevents any waste! We just ask that the item is mostly uneaten(95%) and still intact.

* **A quick heads-up on timing:** Because our goodies are best enjoyed super fresh, we kindly request that you get in touch with us and return the item within 24 hours of when you picked it up or had it delivered. This way, we can quickly assess the situation and ensure everything is handled properly for you.

* **Pictures are a huge help!** Snapping a quick photo or two of the issue (like if the sprinkles are missing or the icing color is off) can be super helpful! It gives us a clear picture of what happened, helps us process your request much faster, and even allows us to learn and improve for future orders.

* **Finding the best fix for you:**

Once we've had a chance to chat and look into everything, we're usually happy to offer a couple of solutions. Depending on the timing and the specific issue, we can either whip up a fresh replacement for you (if we have enough time to do so without delaying your special event!) or process a full refund once the original item has been returned to us.

Our main goal is to make sure you have a fantastic experience with our treats! Thanks for understanding, and we truly appreciate your business.

**A Little Disclaimer:**

Just a friendly heads-up: Once your delicious creation leaves my hands, Joi's Sweet Treats can't be responsible for any damages that might occur during transport or handling. But if you follow these tips, you'll be golden!

Can't wait to bake for you!