Hey Cookie! is a home-based bakery. I’m not a storefront so orders are pre-ordered only and picked up locally. 📍 Pickup and delivery details are provided after your order is confirmed.

Hey Cookie! accepts the following payment methods: • Credit & debit cards (processed through Square) • Venmo • Cash App • PayPal • Cash (exact amount preferred for local pickup and delivery) Payment instructions will be provided at checkout or during order confirmation. 👉 All deposits must be received to secure your order. Final balances must be paid at pickup or delivery.

Yes, select custom orders are available depending on availability and complexity. Custom orders may include: • Decorated cookies • Cupcakes • Cakes • Favors 👉 Custom requests must be approved before ordering. Please reach out before placing a custom order to confirm availability and pricing.

Yes. Custom orders require a non-refundable 20% deposit to secure your date. • Deposits go toward your final total • Orders are not confirmed until the deposit is paid • Remaining balance is due at pickup Because ingredients, time, and design work are reserved just for you, deposits are non-refundable.

Life happens! I get it. That said: • Pre-orders and custom orders are non-refundable • Deposits are non-refundable • Date changes may be accommodated depending on availability and if the order has been started Please reach out as soon as possible if something comes up so I can do my absolute best to work with you!

• Pre-order items: Order by the listed cutoff date • Custom orders: Recommended at least 2 weeks in advance (more for large events) Last-minute requests may not be possible, but you’re always welcome to ask!

Hey Cookie! is not an allergen-free kitchen. Common allergens include (but are not limited to): Dairy, eggs, wheat, soy, peanuts, and tree nuts While I take care in my process, cross-contamination is possible. Please message me before ordering with allergy questions.

Yes, I offer delivery within 30 miles of the 14215 area. Delivery fees start at $15 and are based on zip code.

Everything is: • Small-batch • Made to order • Thoughtfully packaged • A little extra (because why not?) This isn’t mass-produced sugar. This is “someone cared about this” baking.

You’ll receive pickup/delivery details and reminders via email or Bakesy notifications. Please arrive during your scheduled pickup window (cookies like punctual people 🍪😉).

Pre-orders = your treats are made just for you. • Baked fresh • Limited quantities • Once an item sells out, it’s done If you see it available, don’t overthink it, future you will be glad you ordered.

Yes, we ship baked goods within New York State. Shipping fees start at $10.65. Shipping is free on orders over $50.00. Hey Cookie Merch (tshirts, non-baked goods) ship anywhere within the United States. Shipping fees are based on weight. Shipping is free on orders over $50.00.