Sorry I do not accept cash at pickup. All orders have to be paid in advance to secure your order. I accept different forms of payment such as Zelle, Apple Pay , venmo & cashapp ($2 fee).
If you’d like to pay in cash you can message me to see if I’m available in advance for you to drop off the cash.
What are your pickup times?
Pickup is always between 4:30-6:00 pm (unless otherwise stated on your invoice) please make sure you pickup on time
Orders not picked up will be forfeited and no refunds will be given.
What happens if I don’t pickup on time?
Any orders not picked up on the will be forfeited and no refunds will be given.
Do you offer delivery?
Yes we offer delivery (fees depend on location) we may not always offer deliveries so be sure to ask when ordering.
Please note that for deliveries :
1. You or someone must be home to get the delivery.
2. If I’m delivering to your place of business you must be able to come out and meet me. I will not be going inside to any business or taking any elevators , stairs etc.
3. If you’re not home and give permission for me to leave it somewhere outdoors - make sure you or someone will be home to pickup and bring inside shortly (and put it in the refrigerator or freezer as needed) im not responsible for lost or damaged goods.
*A photo will be taken and sent when left outside. No refunds will be given if you chose to leave your goods outdoors.*
All deliveries are done during the day and usually between the hours of 10:30am-12:00 pm. Please note we don’t offer evening deliveries. A message will be sent to you the morning of letting you know around what time your order will be delivered 🩷
What happens if I don’t reply or answer when you’re trying to deliver?
If I attempt to contact you for delivery (either via fb messenger , txt messages or phone calls) & you don’t reply and I am not able to get in contact with you - your order will not be delivered and you will need to pickup. Also- your delivery fee will be forfeited. I must be able to communicate with you. I cannot wait for excessive times waiting to hear from you. This cuts into my other delivery times and isn’t fair to other customers. I will also not leave an order with someone at the front door as I don’t enter places of business. If you speak to me after I’ve already left your address for delivery and ask me to reattempt delivery , another $10 fee will be required before dropping off. (Electronically) This information is under “do you offer delivery” please make sure you read that FAQ as well.
What happens if I’m sick ?
If you place an order & are not feeling well. Lmk ! I can offer a few different options;
1. I can deliver your order (for a fee) ☺️
2. If I haven’t brought the supplies or made the treats we can push your order for my next sale date. ☺️
3. A refund can be given IF it’s days in advance. I’m not issuing any refunds the day before / day of as i shop in advance & order supplies in advance online. That is why option #2 exist. I am very understanding & reasonable but once I purchase supplies you’ll have to pick another option ☺️
4. I can arrange for contactless pickup when you come pickup. ☺️
We all want to stay healthy and safe!! 🙏🏽🙏🏽
What if I have an allergy ?
If you have an allergy please inform me when requesting an order. There is a question section for this with allergies. I will reach out if the product you’re requesting contains anything you’re allergic to.
*Please note we cannot guarantee that items that aren’t made by me do not contain anything you’re allergic to. *
For example , if you look on packaging for Oreos or other cookies you’ll see that it mentions that it is processed in a facility that may contain nuts. Therefore if you have a nut allergy there may be some items you may want to stay away from.
Is there a rush fee for last minute orders?
There is a $20 rush fee for same week orders. For example if you order less than 2 weeks from the needed pickup date, your order will be subject to a rush fee.