Hi, my Sugar Sweetheart! Thank you for considering Elegantly Baked for your special celebration. We're beyond thrilled to have the opportunity to work with you and make your event even sweeter! Please allow us at least 24 hours to respond to your inquiry, and we'll do our best to provide you with exceptional service, expert guidance, and answers to any questions you may have. Thank you again for reaching out to us. We can't wait to get started! Warm regards, Shen Owner/Baker, Elegantly Baked

Get in touch with us! For questions or inquiries about your orders, or to place an order: WhatsApp: (845) 718-1621 Text Message: (845) 718-1621 We're here to assist you at your convenience!

Hello, my Sugar Sweethearts! Order Details To place an order or inquire about our services, please send us a direct message (DM). We encourage you to provide at least 2 weeks' notice to ensure we can accommodate your specific design and deliver an exceptional experience.

50% non-refundable deposit required to secure your order (please include date and time of your event) - Payment methods: Cash, Zelle, Apple Pay, Cash App, or Venmo

Yes. A non-refundable retainer fee is required to secure your order and reserve your date. Your order is not considered confirmed until this payment has been received. The retainer is applied toward your final balance.

- Orders placed within less than 48 hours incur an additional fee (please inquire) and must be paid in full - Orders placed less than a week in advance require full payment

Elegantly Baked by Shenny – Terms & Conditions 1. Orders & Payments • A non-refundable retainer fee is required to secure your order and reserve your event date. This fee is applied toward your final balance. Orders are not considered confirmed until the retainer has been received. • The remaining balance is due no later than one week before pickup. Failure to submit final payment by the deadline may result in cancellation of your order, with the retainer fee forfeited. ⸻ 2. Cancellations • Weddings & Large Event Cakes: Require at least 6 weeks’ notice for cancellation. • Custom Cakes & Treats (birthdays, showers, etc.): Require at least 2 weeks’ notice for cancellation. • Orders cancelled with less notice will not receive credit, and all payments (including the non-refundable retainer fee) will be forfeited. ⸻ 3. Refunds & Returns • All sales are final. • In the unlikely event that you are not satisfied with your order, please contact us within 24 hours. The uneaten portion must be returned so we can assess the issue. • Partial or full refunds are determined on a case-by-case basis. Please note: no refunds will be issued if the order was prepared correctly but a flavor, texture, or design did not meet a personal preference. ⸻ 4. Design & Artistic License • While we do our best to replicate requested designs, all cakes and treats are made by hand. Small variations in color, decoration, or detail may occur. We reserve the right to make adjustments where necessary to ensure structural integrity and overall quality. ⸻ 5. Pickup & Delivery • Once an order leaves our care (pickup or delivery), Elegantly Baked by Shenny is not responsible for damage caused by transportation, handling, or storage outside of our instructions. • Cakes should be transported on a flat surface in a cool, air-conditioned vehicle. Proper care instructions will be provided.

Yes! Custom smash cakes are available as a $65 add-on with the purchase of a cake or cupcakes. First birthday orders of $250+ qualify for a complimentary coordinating smash cake. Complimentary smash cakes feature a simplified design inspired by the main celebration cake and are not exact replicas. More detailed or custom designs may be upgraded for an additional fee.

Creative Freedom: By choosing Creative Freedom, you're giving Elegantly Baked the artistic liberty to design your cake without specific guidelines or restrictions. Based on my experience I will use my expertise to create a unique and beautiful cake tailored to your occasion, considering factors like: •⁠ ⁠Cake size and shape •⁠ ⁠Flavor and theme •⁠ ⁠Your special occasion This means: •⁠ ⁠No specific design requirements •⁠ ⁠No inspirational photos needed •⁠ ⁠Trust in my expertise I’ll create a stunning cake hoping to exceeds your expectations!

Dear valued customer, Thank you for entrusting me with creative freedom for your cake design. I appreciate your trust and confidence in my expertise. Please note that, without specific inspiration or guidelines, I've designed the cake to the best of my abilities. However, I understand that my vision may not perfectly align with yours. Design Revisions: •⁠ ⁠I'll accommodate reasonable changes, considering time constraints. •⁠ ⁠Extensive revisions may incur additional time and costs. Refund Policy: By granting creative freedom, you waive the right to a refund due to design dissatisfaction. Important: By granting creative freedom, you acknowledge: 1.⁠ ⁠Trust in my expertise. 2.⁠ ⁠Understanding that my design may not exactly match your expectations. 3.⁠ ⁠Acceptance of potential limitations on revisions due to time constraints. Thank you again for your trust. I'm proud to present your custom cake! Best regards, Shenny

Local delivery available within a 10-mile radius (or meet up at your convenience)

Yes we do