East Valley Cakes

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While most of our customers are always courteous, we have had some issues recently. Please understand that our time is just as valuable as yours. If you are more then 15 minutes late for your pick up time & did not communicate that with us, there will be no guarantee that someone will be available for you to pick up. If you are more then 15 minutes late a $15 late fee may be applied. Thank you for understanding.

Dowels are sticks or straws used inside of two tier or larger cakes for stability. They will not be noticeable until you cut into your cake. NEVER PUSH SOMEONE’S FACE/BODY PARTS INTO ANY CAKE! EAST VALLEY CAKES WILL NOT BE HELD RESPONSIBLE FOR ANY INJURIES.

We do offer delivery! The delivery fee is $10 plus $1 per mile. If choosing delivery, it must be requested at the time of placing an order.

Refunds are not provided for any reason. Due to our full schedule and attention to detail, we spend many hours planning and preparing before beginning on a cake order. Once an item has been picked up by you or your designated party, it is considered “Accepted”. Accepted means that you, the client (or your designated party), has looked at the item and was satisfied with it. In the event that we have made a major mistake to the design theme and you alert me at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave. No refunds will be given for minor color or design discrepancies/variations. IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT US LATER WITH A DESIGN ISSUE, WE WILL NOT ISSUE A REFUND. IT IS YOUR RESPONSIBILITY TO SPEAK TO US ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW WE CAN CORRECT THE MISTAKE.

All cakes are stored in refrigerator prior to pick up. They will be cold when you pick them up, as this allows for better and safer transport. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. Please read the following statements to ensure a safe transportation and storage. • Store item(s) in your refrigerator until about 1-2 hours prior to serving. • All products are the client’s responsibility upon leaving. • Drive carefully and slowly, keep cake lying flat in car (I recommend on the floor of the car), and keep in a cool climate. Arizona summers get extremely hot; being very hard on cake and icing. • Do NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures. • Do NOT leave your cake in the running car while for any length of time, the cake will melt! • Do NOT leave the cake out while using the oven or stove. Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the room temperature to rise and the cake/frosting to warm and melt. • Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.