🧁Dreamy Sweeties – Frequently Asked Questions (FAQ) We’re so glad you’re here! Below are answers to the most common questions we receive. If you still need help, feel free to reach out — we’re always happy to assist! ⸻ 1. How far in advance should I place my order? All custom and event orders must be placed at least 72 hours in advance. Rush orders may be accepted based on availability and will include a $75 rush fee. ⸻ 2. What payment methods do you accept? We currently accept the following: • Cash App • Venmo • Zelle 💳 Full payment is required at the time of booking to secure your order. ⸻ 3. Do you offer vegan or allergen-friendly desserts? Yes! We proudly offer vegan-friendly and allergen-friendly options. Just let us know your dietary needs when placing your order. Please note: our kitchen handles nuts, dairy, gluten, and other allergens — while we take extra care, cross-contamination is still possible. ⸻ 4. Can I make changes to my order after booking? Changes may be requested up to 48 hours before your pickup or delivery. While we do our best to accommodate, we cannot guarantee adjustments once your order is confirmed. ⸻ 5. Do you offer delivery? Yes! Delivery is available within a limited radius for an added fee. We’ll confirm availability and cost when you place your order. ⸻ 6. What if I’m late for pickup? Please contact us immediately if you’re running late. Orders not picked up at the agreed time may be considered abandoned, and refunds will not be issued. ⸻ 7. Can you make character or branded cakes? We do not replicate copyrighted characters, logos, or brand designs unless you have written permission. However, we love creating themed cakes and can take inspiration from your idea to make something unique and fun! ⸻ 8. How should I store my desserts? • Cakes and cupcakes: Refrigerate until 1–2 hours before serving. • Serving: Allow time for your dessert to come to room temperature for best taste and texture. • Leftovers: Store in an airtight container. Most items stay fresh for 2–3 days. ⸻ 9. Can I cancel my order? Yes — orders canceled 48 hours or more in advance may be eligible for a partial refund. Orders canceled within 48 hours of pickup or delivery are non-refundable. ⸻ 10. How do I place an order? It’s easy! Just contact us to get started: 📧 dreamysweetiesllc@gmail.com 📱 202-494-6641 Let us know what you’re celebrating and what you’d like — we’ll guide you from there! ⸻ 11. Are you certified and insured? Yes! Dreamy Sweeties is: • ServSafe Certified in proper food handling and sanitation • Insured up to $100,000 for your peace of mind We take every measure to ensure your desserts are prepared safely and professionally.