How far in advance should I place my order? We recommend placing custom orders as early as possible to secure your preferred date. Availability is limited and your date is not reserved until your order has been approved and your 50% non-refundable deposit has been received. Orders requested within 7 business days may be accepted as rush orders based on availability and are subject to an additional rush fee. How do I know my order is confirmed? Submitting an order request does not reserve your date. Your order is officially confirmed once DreamHaus Treats has reviewed and accepted your request and your required 50% deposit has been received. When is my final payment due? Your remaining balance is due 7 business days before your scheduled pickup or delivery date. Orders accepted within 7 business days must be paid in full when booked. What does “starting at” mean? Our starting prices include a Simple Coordinated Design with up to two coordinating colors and standard drizzle and/or sprinkles. Themes, characters, metallic accents, specialty toppers, additional colors, detailed designs, specialty packaging, and other custom enhancements may increase the final price. You’ll receive final pricing based on the quantity, design, materials, and customization requested. Can you match my party theme? Absolutely! We love creating treats that coordinate with your celebration. You can provide your theme, colors, personalization details, and inspiration photos when submitting your order request. Custom themed designs are available for an additional fee. Can you recreate an inspiration photo exactly? Inspiration photos are welcome and help us understand your vision, but we do not guarantee exact replicas. Your order will be created in the DreamHaus Treats style while incorporating elements from your inspiration, theme, colors, and requested details. Do you offer character treats? Yes! Character and highly detailed designs are available by custom quote. Because the amount of work can vary significantly depending on the character, product, quantity, and level of detail, we review your inspiration before providing final pricing. Can I choose my colors? Yes! Simple Coordinated Designs include up to two coordinating colors. Additional colors are available for an additional fee. Please keep in mind that exact color matching cannot be guaranteed due to differences in food coloring, coatings, lighting, photography, and digital screens. What customization upgrades are available? Depending on your order, available upgrades may include: Custom themed designs Additional colors Metallic accents Specialty toppers Character or detailed designs Caramel-wrapped pretzels Decorative favor packaging Additional treats by the dozen Some upgrades have starting prices, while highly detailed requests are custom quoted. What’s the difference between regular dipped and caramel-wrapped pretzels? Regular dipped pretzels are coated and decorated to coordinate with your order. Caramel-wrapped pretzels receive an additional layer of caramel before being dipped and decorated, making them a premium upgrade. Caramel-wrapped pretzels are available as a +$10 per dozen upgrade when replacing regular dipped pretzels in a party package. Do you offer party packages? Yes! Our party packages make it easy to order a coordinated assortment of DreamHaus favorites. Small Party Package — Starting at $145 48 treats / 4 dozen Medium Party Package — Starting at $175 60 treats / 5 dozen Large Party Package — Starting at $350 120 treats / 10 dozen Party package starting prices include a Simple Coordinated Design. Custom themes and enhancements are priced separately. Can I add more treats to a party package? Yes! Additional treats may be added by the dozen at the current menu price. This is perfect if you love one of our party packages but need additional cupcakes, cake pops, dipped treats, or pretzels for your guest count. Do you offer delivery? Delivery may be available for an additional fee depending on your location, order size, schedule, and availability. Please provide your complete delivery information when ordering so we can determine availability and pricing. What if I’m late for pickup? Please contact us as soon as possible if you’re running late. We provide a 15-minute grace period. After that time, pickup may need to be arranged for another available time. Orders left for more than 24 hours without communication may be considered abandoned. Can I change my order after booking? Changes must be requested at least 7 days before your scheduled pickup or delivery date and are subject to availability. Changes to quantity, design, colors, customization, packaging, or other details may result in additional charges. What if I need to cancel or reschedule? Deposits are non-refundable. If you need to cancel before final payment has been made, your deposit may be transferred one time to a future DreamHaus Treats order scheduled within 6 months of the original order date, subject to availability. Once final payment has been made, payments are not eligible for refund or future-order credit. Do you accept rush orders? When our schedule allows! Orders accepted within 7 business days are considered rush orders and are subject to a 20% rush fee with a $25 minimum. Rush orders must be paid in full when accepted. Do you accommodate food allergies? Please tell us about any allergies or dietary concerns before ordering. DreamHaus Treats products may contain or come into contact with common allergens, and we cannot guarantee an allergen-free environment or the absence of cross-contact. If we cannot safely accommodate a request, we will let you know. How should I transport my treats? Keep your treats on a flat, stable surface in a temperature-controlled vehicle and away from direct sunlight and excessive heat. Avoid placing treat boxes on seats, laps, or other angled surfaces where they can slide or shift. Once an order has been successfully picked up or delivered, DreamHaus Treats cannot be responsible for damage caused by transportation, handling, temperature, or improper storage. What should I do if there is a problem with my order? Please contact DreamHaus Treats within 24 hours of receiving your order and include clear photos of the affected treats and packaging. We’ll review the concern and determine the appropriate resolution based on the circumstances.