Custom sugar cookies start at $55 per dozen. Final pricing may vary based on flavors, design complexity, number of colors, and level of detail.
How far in advance should I place my order?
Custom orders typically require advance notice, as availability is limited. If you need a quicker turnaround, feel free to reach out — last-minute requests may be considered on a case-by-case basis, depending on availability and design complexity. If booking within 7 days of intended pick-up, full payment is required at the time of ordering.
Do you require a deposit?
Yes. A 50% non-refundable deposit is required to reserve your order date. The remaining balance is due 7 days prior to pickup or delivery. Orders placed within 7 days of pickup require full payment at the time of booking. Production begins once full payment is received.
If final payment is not received by the 7-day mark, the order may be canceled and the deposit forfeited.
A reminder will be sent prior to the final payment due date.
What if I need to cancel?
Because each order is custom and made to order, deposits are non-refundable. Orders may be canceled prior to the final payment deadline (7 days before pickup). Once full payment is received, orders cannot be canceled or refunded.
Orders placed within 7 days of pickup require full payment at booking and are not eligible for cancellation.
Where are you located?
I am located in Thurmont, MD and serve Frederick County. Local pickup is available — exact pickup details are shared after order confirmation.
Do you deliver or ship your cookies?
I do not offer shipping. Delivery is available as an optional add-on for orders of 2 dozen cookies or more, based on availability.
Local delivery starts at $15 within the Frederick / Thurmont area. Outside of Frederick County, fees increase and may vary based on distance. Delivery is offered on select days and times.
Local pickup is always free and encouraged!
Do you offer gluten-free, dye-free, or allergen-free cookies?
No. Cookies are not gluten-free or dye-free and are made in a home kitchen that handles common allergens. Cross-contamination cannot be guaranteed.
Are presale items customizable?
No. Presale items are pre-designed and cannot be modified. These sets are offered in limited quantities for specific pickup dates.
Can I order fewer than a dozen cookies?
Custom cookies are sold by the dozen. Presale items may be available in smaller quantities when offered.
How are the cookies packaged?
Cookies are individually sealed for freshness and packaged carefully for pickup.
How long will my cookies stay fresh?
When kept sealed at room temperature, cookies stay fresh for 1–2 weeks. For longer storage, cookies may be frozen to preserve freshness. To enjoy, allow them to thaw at room temperature while still sealed.
Refrigeration is not recommended, as it can dry out the cookies.
Can you recreate a design exactly from a photo?
Inspiration photos are welcome and used as a guide. Because each cookie is hand-decorated, slight variations in color and design are normal.
Why do custom sugar cookies cost more?
Custom cookies are essentially edible art. Each set is baked from scratch, thoughtfully designed, and decorated by hand — a process that takes hours and days, not minutes. Pricing reflects the care, creativity, and quality that go into every order.
Will I receive photos of my cookies before pickup?
Because each order is custom and made-to-order, final cookie sets are not sent for approval prior to pickup. All designs and details are confirmed in advance, and I’m happy to share photos of your completed cookies after they’ve been collected. Thank you for trusting my creative process — I can’t wait for you to see them in person!
Do you offer refunds?
Because cookies are perishable and made to order, all sales are final once picked up or delivered. If there’s a concern with your order, please contact me within 24 hours of pickup with photos so I can review.
What if I don’t love the flavor?
Taste is subjective, so refunds can’t be provided based on personal flavor preference.
What are the black flecks in your cookies and icing?
I use real vanilla bean paste, which naturally contains vanilla bean seeds. The flecks are a hallmark of high-quality vanilla.
Where can I read your full terms and conditions?
Terms and Conditions:
Orders & Payment
•All orders require payment in full or a non-refundable deposit to be officially reserved.
•Prices reflect time, materials, and design complexity.
•A 50% non-refundable deposit is required to reserve your order date. The remaining balance is due 7 days prior to pickup or delivery.
•Orders placed within 7 days of pickup require full payment at the time of booking.
•Production begins once full payment is received.
Cancellations & Refunds
•Deposits are non-refundable.
•Orders may be canceled prior to the final payment deadline (7 days before pickup).
•Once full payment is received, orders cannot be canceled or refunded.
•Once cookies are baked or decorated, no refunds or credits can be issued.
•Due to the custom and perishable nature of my cookies, all sales are final once orders are picked up or delivered.
•By accepting your order at pickup or delivery, you confirm everything is correct and satisfactory.
•Refunds or replacements are considered only in the rare event of a clear quality issue reported within 24 hours of pickup, with photos provided.
•Taste preferences or changes of mind are not eligible for refunds.
Pickup & No-Shows
•Pickup details will be provided after payment.
•Failure to pick up during the agreed timeframe will be considered a forfeited order with no refund.
Design & Color Variations
•All cookies are hand-decorated; slight variations in color, design, and detail are normal and part of the handmade process.
•Inspiration photos are used as a guide, not an exact replica.
•Final cookie designs are not sent for approval prior to pickup. All design details are confirmed in advance, and photos are shared after pickup.
Presale Items
•Presale sets are pre-designed and non-customizable.
•Presale items must be paid in full at the time of ordering.
Allergens
•Cookies are made in a home kitchen that may process milk, eggs, wheat, soy, and nuts.
•While care is taken, cross-contamination cannot be guaranteed.
Quality Guarantee
•Please inspect your order at pickup.
•Once cookies leave my possession, I am not responsible for damage caused by heat, mishandling, or storage.
By placing an order, you agree to these terms and conditions.