Custom orders should be placed as early as possible. Availability is limited and dates are reserved on a first-paid, first-confirmed basis.
2. Is a deposit required?
Yes. A 50% non-refundable retainer is required to secure your order and date. Your order is not confirmed until the retainer has been received.
3. When is the remaining balance due?
The remaining balance is due 7 days before your scheduled pickup date.
4. Do you accept rush orders?
Rush orders may be accepted depending on availability. An additional rush fee may apply.
5. Can I request a custom design?
Absolutely. Inspiration photos are welcome, but each design is created in the Dough & Desire style and may not be an exact replica.
6. Can I customize flavors and fillings?
Yes. Cake flavors, fillings, icings, colors, and certain design elements can be customized based on the product ordered.
7. Do you offer delivery?
Delivery may be available for an additional fee depending on location and availability. Pickup details are provided once your order is confirmed.
8. Can I make changes after placing my order?
Minor changes may be accommodated if requested early enough. Major design, flavor, size, or date changes may result in additional charges and are subject to availability.
9. Are refunds available?
Retainers are non-refundable because your date is reserved specifically for your order. Any remaining refund eligibility depends on when the cancellation is made and whether preparation has begun.
10. Can you accommodate allergies or dietary restrictions?
Please disclose any allergies or dietary restrictions before ordering. While every effort can be made to accommodate certain requests, products may be prepared in a kitchen that handles common allergens.
