Q: Are deposits refundable?
A: Deposits are non-refundable and reserve your event date and production time.
Q: What if I need to cancel my order?
A: Cancellations made 7 or more days before the event may receive a partial refund of payments made beyond the deposit. Orders canceled within 7 days of the event are non-refundable.
Q: Do you offer refunds?
A: Due to the custom nature of our products, refunds are handled on a case-by-case basis.
🎂 Ordering & Custom Cakes
Q: How far in advance should I place my order?
A: We recommend placing custom cake orders at least 2–4 weeks in advance. Larger events such as weddings, quinceañeras, and corporate events may require additional notice.
Q: Do you require a deposit?
A: Yes. A non-refundable deposit is required to secure your order date. Orders are not confirmed until the deposit is received.
Q: When is the final payment due?
A: Final payment is due no later than 7 days before pickup or delivery unless otherwise agreed upon in writing.
Q: Can I make changes to my order after booking?
A: Minor changes may be accepted up to 7 days before the event date, depending on availability.
🎉 Special Event Cakes
Q: Do you make wedding cakes?
A: Absolutely! We create custom wedding cakes and dessert tables tailored to your vision and guest count.
Q: Do you make birthday, graduation, quinceañera, and baby shower cakes?
A: Yes! We specialize in custom cakes for all celebrations and special occasions.
Q: Can you match my party theme?
A: Yes. We can customize colors, decorations, and designs to coordinate with your event theme.
📸 Design & Inspiration
Q: Can I send inspiration photos?
A: Yes! Inspiration photos are welcome. While we do not copy another baker’s work exactly, we can create a unique design inspired by your ideas.
Q: Will my cake look exactly like the inspiration photo?
A: Every cake is handcrafted, so slight variations may occur. We strive to create a beautiful cake that closely matches your vision.
🚚 Pickup & Delivery
Q: Do you offer delivery?
A: Yes. Delivery may be available depending on location and schedule. Delivery fees vary based on distance.
Q: What happens if I am late for pickup?
A: Please contact us as soon as possible. We will do our best to accommodate delayed pickups.
❄️ Cake Care
Q: How should I store my cake?
A: Keep cakes refrigerated until 1–2 hours before serving unless otherwise instructed.
Q: How long will my cake stay fresh?
A: Cakes are best enjoyed within 3–5 days when properly stored.