Q: Are deposits refundable? A: Deposits are non-refundable and reserve your event date and production time. Q: What if I need to cancel my order? A: Cancellations made 7 or more days before the event may receive a partial refund of payments made beyond the deposit. Orders canceled within 7 days of the event are non-refundable. Q: Do you offer refunds? A: Due to the custom nature of our products, refunds are handled on a case-by-case basis.

Q: How far in advance should I place my order? A: We recommend placing custom cake orders at least 2–4 weeks in advance. Larger events such as weddings, quinceañeras, and corporate events may require additional notice. Q: Do you require a deposit? A: Yes. A non-refundable deposit is required to secure your order date. Orders are not confirmed until the deposit is received. Q: When is the final payment due? A: Final payment is due no later than 7 days before pickup or delivery unless otherwise agreed upon in writing. Q: Can I make changes to my order after booking? A: Minor changes may be accepted up to 7 days before the event date, depending on availability.

Q: Do you make wedding cakes? A: Absolutely! We create custom wedding cakes and dessert tables tailored to your vision and guest count. Q: Do you make birthday, graduation, quinceañera, and baby shower cakes? A: Yes! We specialize in custom cakes for all celebrations and special occasions. Q: Can you match my party theme? A: Yes. We can customize colors, decorations, and designs to coordinate with your event theme.

Q: Can I send inspiration photos? A: Yes! Inspiration photos are welcome. While we do not copy another baker’s work exactly, we can create a unique design inspired by your ideas. Q: Will my cake look exactly like the inspiration photo? A: Every cake is handcrafted, so slight variations may occur. We strive to create a beautiful cake that closely matches your vision.

Q: Do you offer delivery? A: Yes. Delivery may be available depending on location and schedule. Delivery fees vary based on distance. Q: What happens if I am late for pickup? A: Please contact us as soon as possible. We will do our best to accommodate delayed pickups.

Q: How should I store my cake? A: Keep cakes refrigerated until 1–2 hours before serving unless otherwise instructed. Q: How long will my cake stay fresh? A: Cakes are best enjoyed within 3–5 days when properly stored.