All of the cupcakes we produce at Dianna's Bloom Cakes are handmade with love and care. Follow our care guide to ensure that your product makes it to its destination in its full glory! We accept no responsibility for products once they have been handed over to the customer. Transportation Please handle our products with care, they are, after all, cake & buttercream and are very delicate. Bouquets can be top heavy, so be cautious. Always hold the box from underneath. Cakes/bouquets should either be held during transit by a passenger or sat flat in the footwell or boot, NEVER transport our products directly on the car seat. During the warmer months, it helps to have your vehicles air conditioning running cold. Remember: butter melts! Storage Keep cupcakes out of direct sunlight. Cupcakes are best stored at room temperature in the coolest room of your house if consumed within a day or frozen to retain moisture (it is recommended not to refrigerate as it can dry out the cake). They will last up to 4 days in an airtight container. If frozen, remove 2 hours before consumption to allow to come to room temperature. Any leftover cake can be frozen for up to 3 months.

Changes in Order Dianna's Bloom Cakes understands that plans change, and we will gladly assist you in making changes to your order date and time whenever possible. We accept changes (flavors, colors, and design) for your order with 4 days' notice before the pick-up date. Order Cancelation If you, as the customer, decide to cancel your order at any stage after a deposit has been made, we reserve the right to withhold the full deposit amount. Dianna's Bloom Cakes reserves the right to charge a cancellation fee if insufficient time is given due to costs incurred in the purchase, preparation, and priorization of the order. If the order is canceled more than 6 days in advance: Full refund. If canceled within 4 days of pickup: 50% refund of the total price. If canceled within 2 days of pickup: No refund. It is entirely up to Dianna's Bloom Cakes discretion to change or otherwise offer any other options to the customer. Refund Policy We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 12 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us. No refunds are given on any orders unless the complete order is returned. NO CASH refunds, only store credit. Dianna's Bloom Cakes is not responsible for orders once we hand over our product to the customer. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Please see our Cake Care Guide for instructions on how to care for your order. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below. Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund in the form of a store credit if the product is brought back and the quality of the cake is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 12 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Dianna's Bloom Cakes. Please understand that we cannot issue refunds for cakes that have already been eaten. *Store credit is based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 12 hours. Any order that is not picked up will NOT be refunded. The following scenario is the only instance when we may provide a partial refund in store credit: If you meet to pick up your the order and it does not meet your expectations (i.e. designer error), we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit only (no cash/money refunds will be given). NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake at pick up. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake. It is entirely up to Dianna's Bloom Cakes discretion to change or otherwise offer any other options to the customer. Guarantee / Disclaimer We always put in our best efforts to make sure that your order is decorated to the specification on your order form. If for some reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away. Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators. It is best to use only Dianna's Bloom Cakes photographs for inspiration. Please note that orders placed over the phone or email are extremely "fragil". Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of you cake will be different of what you are expecting if not enough infomation is provided. We do not take responsability if the color of the decoration is a different shade that you had in mind.

Ways to contact us include: Text by phone: 417-529-4911 Please identify who you are and a detailed message. If you call, please leave a detailed voice message as we do screen for spam calls. We will call you back. Social media messenger. Email: bloom.cakes@yahoo.com