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Decaura Terms of Service & Policies

Decaura Terms of Service & Policies Thank you for choosing Decaura. We are honored to create custom-designed cakes, treats, and themed décor that celebrate life’s sweetest moments through art and flavor. Please take a moment to carefully review the following terms and policies. By submitting payment to Decaura, you acknowledge that you have fully read, understood, and accepted this service agreement, including Decaura’s policies and disclaimers. PAYMENT 💰 All orders must be placed at least 1 week in advance. Larger orders or themed décor must be placed at least 2 weeks in advance. Full payment must be received and processed no later than 1 week prior to pick-up or event date. PICK-UP 🚗 Cakes, treats, and themed décor must be picked up at the agreed-upon date, time, and location. Items will not be recreated if pick-up is missed. ALLERGEN WARNING & DISCLAIMER Our products are made in a home kitchen that also processes common allergens, including milk, eggs, wheat, peanuts, and tree nuts (e.g., almonds, pecans, walnuts,). While we take precautions to prevent cross-contamination, we cannot guarantee products are allergen-free. Decaura is not liable for any allergic reactions. If you have a severe food allergy, please use caution. FLORIDA COTTAGE FOOD NOTICE📢 These products are made in a cottage food operation not subject to Florida’s food safety regulations. CANCELLATIONS 🚫 The Client may cancel at any time. Cancellations made within 48 hours of signing this agreement are eligible for a refund of the paid deposit. If supplies have already been purchased, work has begun, or other clients were declined to reserve your event date, those costs will be deducted from the refunded deposit. Cancellations made after 2 business days are non-refundable. DÉCOR EQUIPMENT 📌 All re-usable equipment (frames, lighting, poles, fabric, etc.) remain the property of Decaura. Equipment must be left onsite for scheduled pick-up. The Client is responsible for any theft, damage, misplacement, or vandalism of Decaura’s equipment. Costs for repair or replacement will be billed directly to the Client. Décor may be built on disposable frameworks upon request for an additional fee. A return pick-up fee will apply for décor items requiring breakdown and retrieval. LIMITATION OF LIABILITY 📃 Neither Decaura nor the Client shall be held liable for failure to perform obligations due to force majeure events or circumstances beyond reasonable control (including severe weather, natural disasters, illness, or emergencies). Decaura will make every effort to accommodate date changes, subject to scheduling availability. If no alternate date can be agreed upon, Decaura will be released from all obligations under this agreement. Decaura is not responsible for accidents, injuries, or property damage caused by décor, the Client, guests, or site staff. The Client agrees to indemnify and hold Decaura harmless from all claims, damages, legal actions, or costs arising from or related to Decaura’s services and bakery products. ACKNOWLEDGEMENT ✅️ By submitting payment to Decaura, you confirm that you have read, understood, and accepted all terms, disclaimers, and policies outlined in this agreement. You further agree that you are solely responsible for adhering to these terms and any addendums.

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Decaura Terms of Service & Policies

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