Deposits: We require a 50% initial non-refundable deposit to secure the order date requested. Deposit locks in your date, time, decorations, edible images, packaging, add ons etc. Full deposits are only refundable if Dđ§mn Desserts is at fault for the cancellation of the order.
Final payment: Final payment is due 3 days before the order due date. We reserve the right to cancel the order if payment is late. There is a cutoff time for late payments before the order is cancelled.
Rush orders: Same day rush orders require a $100 fee if the books are full. If the books are open then no rush fee is required.
Changes: Once you review your invoice and confirm it by sending your deposit or initial payment you may not make any changes to your order. You cannot modify your order details, theme, or time. Once you read this, you are agreeing that no changes may be made to your order. Youâve ensured DAMN DESSERTS you know exactly what you would like to order. Thank you!
Cancellations: Canceled orders will be refunded minus the deposit and any monies already spent on supplies. If a cancellation is requested after work has been started, there will be no refunds.
Refunds: If a customer requests a refund for any reason, they will be refunded the difference of what was already purchased with the deposit.
Non-edibles: Our products will occasionally include non-edible cake toppers and/or decorations on the cake. Weâll let you know which pieces cannot be eaten upon delivery/pickup of cake. It is your responsibility to ensure they are removed before serving.
Cake design: We cannot duplicate an exact copy of another cake artistâs work but will ensure the look is similar. Please let me know if you are not satisfied with your cake before it leaves the bakery, I will fix it!
Delivery & pick-up: Once an order is no longer in our care (delivered or picked up) we take no responsibility for any damages caused. Please be very careful and vigilant when transporting your cake. All cakes include cake care instructions.
Media: We reserve the right to use all photographs and videos of Dđ§mn Desserts products for advertising purposes.
May I make any changes to my order?
Once you review your invoice and confirm it by sending your deposit or initial payment you may not make any changes to your order. You cannot modify your order, theme, or flavor. Please read this before booking to ensure you know exactly what you would like to order. Thank you!
Can I send my final payment the day of pickup/delivery?
If payment is not received by final payment date then your order will be cancelled and refunded minus the money spent to purchase order ingredients and cake decorations.
Final payments are due 3 days before your order due date.
Does my order require me to send a deposit?
Any order requires
half a deposit to secure your
date. Deposit must be sent 24hrs within booking or order will be canceled.
Remaining payment is
due 3 days before order due
date.
I no longer want my order, can I request a refund?
Once deposit has been received I purchase everything needed for your specified order. Refund can be issued if cake hasnât been baked however you will receive whatâs left after supplies, decorations, ingredients, etc have been purchased.
How long do I have to pay until my invoice expires?
Once you request to book, your order will be reviewed and accepted or declined. If accepted, you will have 24hrs to confirm your order details and make your deposit or your invoice will be canceled to allow someone else to book.
How much is delivery?
Delivery starts at $20 and goes up from there based on delivery address and mileage. There are 4 delivery options under our delivery add on section.
There is also a meetup option for people who would like to meet in the middle. This add in option is also listed under the delivery section for $15.
What are your pickup times?
Cakes pick up times are 10:30am-7:30pm. If you need your cake before 10AM please communicate with me and we will do our best to accommodate your time. There is an early pickup fee due to bakery hours.
Pickup area is Antioch, TN and it is FREE. Exact address will be attached to the bottom of your invoice.
Please donât forget to list your preferred time in your booking details. Thereâs no guarantee that your time will be available but I will do my best to make it happen!
The last pickup time is 7:30PM
Is there a late fee?
No! However, we respect others time and we appreciate it if our customers also respected our time and schedule. Please communicate with me if you will be running behind!
What is the turn around time for cake orders?
All big cake orders or special occasion orders must be booked 2-4 weeks in advance. The turn around time varies based on the customers order due date and details.
Do you sell individual items?
If an individual item is available for sale, it will be posted on our social media sites the day before or the day of.
Does the black icing have an aftertaste?
No. Our black icing does not have an aftertaste. Itâs very very good! But it could leave your tongue a little stained from the black coloring.
Do you have a physical location?
No. Pop up Bakery only. Pickup locations are posted on @damndesserts_ Instagram daily if weâre open.
The pickup location is listed towards the bottom of your invoice.
What are your business hours?
7 days a week, 10am-8pm CST.
Do you offer classes?
We do offer 1-on-1 classes and small parties of 10 or less. Email us today at inquiries@damndesserts.com for quotes on classes. Stay tuned for more classes in the future!
What is the minimum order purchase for delivery?
There isnât one. You may purchase one item if you would like but the delivery fee will be applied, along with any other taxes/fees, etc.
What cake flavors does Dđ§mn Desserts offer?
Chocolate, Strawberry, Vanilla, Yellow, Marble (+$10), Red Velvet (+$10), Cookies & Cream (+$10)
Can I choose 2 or more cake flavors?
Yes! You may choose as many cake flavors as youâd like however there are add on fees for more than 1 flavor.
Can I provide my own bottle for liquor cake?
Yes! Cake price will be adjusted based on the details of cake.
How many layers come with my cake?
Each dessert has a detailed description.
6â round cake has 2-3 layers
6â heart cake has 2-3 layers
8â round cake has 3 layers
8â heart cake has 3 layers
Sheet cakes have 2 layers
I messaged you on FB/IG for an order but didnât get a response.
The best way to reach us is by email: inquiries@damndesserts.com
The quickest way to reach us is by text!
(615)601-1790
Social media doesnât always send notifications promptly.
Do you offer catering orders?
Yes! A catering menu will be added soon with details about pricing, sizes, and offerings. Email info@damndesserts.com for catering inquiries.
Why am I charged taxes on my order?
State taxes and food taxes are added to every order because at the end of the year Dđ§mn Desserts has to pay on those taxes, meaning every dollar has to add up.
Also, we pay state and food taxes whenever we grocery shop and eat out.
How many people does the Dđ§mn Desserts Heart box feed?
The Dđ§mn Desserts heart box feeds up to 12 people. We would recommend an actual cake for larger parties.
Does the burn away cake have a nasty aftertaste?
No. The burn away cake does not have a nasty aftertaste. It tastes like sâmores after it is burned.
Is there a same day order fee?
Yes!
Is there an early pickup fee?
Yes. There is a $20 early pickup fee for orders being picked up before 10AM.
When will I receive the pickup address?
Pickup address is sent via text after final payment has been received.
I placed an order online, where do I send my deposit?
Once you place your order, I will review the order and accept it. Once accepted, you will receive an invoice with all of the payment links attached.