Frequently Asked Questions How do I place an order? You can submit an order request directly through my Bakesy shop or send a message on Instagram (@coatedcravingstreats). Once we’ve confirmed your order details and availability, an invoice will be sent. Your order is not confirmed until the required retainer has been paid. ⸻ How much notice do you require? A minimum of 7 days’ notice is required for most orders. Larger events and custom dessert tables should be booked as early as possible to ensure availability. Orders requested with less than 5 days’ notice are considered rush orders and are accepted based on availability. Rush fees may apply. ⸻ How does payment work? A non-refundable retainer is required to secure your order date. The remaining balance is due 24 hours before pickup or delivery. Orders will not be released until payment has been received in full. ⸻ Do you offer delivery? Yes! Local delivery is available for an additional fee based on your location and scheduling availability. Customer pickup is also available. ⸻ Can I make changes to my order? Minor changes may be accommodated when requested at least 7 days before your pickup or delivery date. Because supplies and production begin in advance, design or quantity changes requested after this timeframe cannot be guaranteed and may incur additional charges. ⸻ Can I cancel my order? Retainers are non-refundable and non-transferable. If you need to cancel your order, please contact me as soon as possible. Depending on how far in advance the cancellation is made and whether production has begun, any payments made beyond the non-refundable retainer may be eligible for a credit at Coated Cravings’ discretion. ⸻ Do you offer refunds? Due to the custom nature of our desserts and food safety regulations, all sales are final. Refunds are not provided once an order has been completed or picked up. If there is an issue with your order, please contact me within 24 hours so I can make it right whenever possible. ⸻ Can I request a custom design? Absolutely! Custom themes and personalized designs are my specialty. Pricing includes standard decorations, while intricate themes, edible images, metallic finishes, hand-molded details, and other specialty techniques may require an additional customization fee. ⸻ Are your treats allergen-friendly? All products are prepared in a home kitchen that also processes common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts. While some gluten-friendly options are available, my kitchen is not certified gluten-free, and cross-contact may occur. ⸻ How should I store my treats? For the best taste and texture: • Chocolate-dipped treats & Cakesicles: Store in the refrigerator and allow to come to room temperature for about 1 hour before serving. • Brownies, Cookie Cakes & Rice Krispie Treats: Store in an airtight container at room temperature unless otherwise instructed. • Indulgent Layers: Keep refrigerated until ready to enjoy. Every order includes care instructions to help keep your treats fresh. ⸻ What happens if there is bad weather or an emergency? Your safety and the quality of your treats are always our priority. In the event of severe weather, unsafe travel conditions, or unforeseen emergencies, pickup or delivery may be rescheduled to the earliest mutually available date. Every effort will be made to communicate any changes as quickly as possible.