🚚 Delivery & Shipping: • DoorDash: Our primary and quickest option for immediate cravings! Find us on DoorDash where we dash it to you 1-2 times a week! • Direct Delivery: We offer a $15 flat fee for deliveries within a 25-mile radius of the store. ⚠️ The Fine Print: ✅Missed Deliveries: If a delivery attempt is unsuccessful (e.g., no one home, incorrect address), a $10 rescheduling fee must be paid before a second attempt is made. ✅Unclaimed Orders: We hate to see good food go to waste! Any orders not picked up by the end of the scheduled window will be donated to “Too Good To Go.” ✅Please note: Unclaimed or donated orders are non-refundable.

🛍️ Pickup Options: • Ready-Made Items: Need something now? Grab our "Ready-to-Go" items with a 1-hour pickup window (or less!). • Customized Orders: These require a bit more love. All custom items must be booked via our calendar with at least one week's minimum advance notice. • Note: For calendar bookings, you can choose "No Pickup/Delivery" if you are still deciding on your logistics. ⚠️ The Fine Print: ✅Missed Deliveries: If a delivery attempt is unsuccessful (e.g., no one home, incorrect address), a $10 rescheduling fee must be paid before a second attempt is made. ✅Unclaimed Orders: We hate to see good food go to waste! Any orders not picked up by the end of the scheduled window will be donated to “Too Good To Go.” ✅Please note: Unclaimed or donated orders are non-refundable.

📍 Tuesdays: Our physical location is closed to the public, but we are available for pre-scheduled pickups, deliveries & Door Dash Deliveries and by phone for any order inquiries. 📍 Wed- Sat : The storefront is closed, but our online calendar is open 24/7 for you to book your future treats! We are also Avl by phone and text 24 hours. 📍Sunday: All Operations Are Closed. 🧨 LETS RECAP 🧨 Store Status: Sunday- All operations are closed. Day: Tues Store Status: Open 8p-11p Services: Scheduled Pickups & Local Deliveries, Door Dash Orders, Online Bookings & Phone Support. Day: Wed-Sat & Monday Store Status: Closed To Public Services: Phone Support & Online Booking (24/7)

What is your refund policy❓ At Chey’s, we pour our time and premium ingredients into every creation. Because of this: No Refunds 🧨After Receipt: Once an order has been picked up or delivered, it is considered final and no refunds will be issued. 🧨The 48-Hour Mark: No refunds are available for cancellations made 48 hours after your placed order . 🧨Retainer Fee: Cancellations that are made within the 24-hour mark are subject to a 30% retainer fee of your total order to cover supplies and prep time. The remaining balance will be refunded back by original payment.

Creativity Rights & Design 👉• Artistic License: By ordering, you grant Chey’s full and exclusive creativity rights. While we work to match your requested theme or reference photos, you acknowledge that handcrafted treats may have slight deviations, color variations, or "freestyle" elements. 👉• Final Approval: Chey’s reserves the right to make artistic adjustments to ensure the structural integrity and aesthetic quality of the final product.

Allergen Disclaimer: 🤧😵 Facility Disclosure: Our treats are prepared in a kitchen that handles nuts, dairy, and wheat. 😵🤧Customer Responsibility: We do not offer allergen-free options. The customer accepts full responsibility for notifying their guests of potential allergens. Chey’s is not liable for any allergic reactions.

Customer Acknowledgment: By checking the "I Agree" box at checkout, you confirm that you have read, understood, and agreed to these Terms of Service, specifically the No Refund policy and the grant of Full Creative Rights to Chey’s.

Refund & Cancellation Policy: 🔥• No Refunds: All sales are final. No refunds will be issued once an order has been received/picked up by the customer or their representative. 🔥• The 48-Hour Rule: No refunds or cancellations are permitted once an order is within 48 hours of the scheduled pickup/delivery date. 🔥• Retainer Fee: Cancellations made more than 48 hours in advance but within one week of the date will incur a 30% non-refundable retainer fee to cover supplies, prep time, and loss of booking availability. 🔥• Modifications: You have 24 hours from the time of booking to request changes to design, flavor, or quantity.

Ordering & Timelines: • Minimum Notice: All custom orders require a minimum of 7 days (one week) notice. • Booking Availability: Our online calendar is available for booking 24/7. • Same-Day Items: "Ready-to-Go" items are available for 1-hour pickup or DoorDash delivery only during our active Saturday business hours.

Unclaimed Orders: What happens if I forget my pickup?🥹 Any orders not picked up by the end of our scheduled window will be donated to the Too Good To Go organization. These orders are non-refundable.

Do you ship your treats: 🚚 Yes, but for LIMITED COOKIES ONLY. * All other items (cinnamon rolls, dipped treats, strawberries, etc.) are strictly for local pickup or delivery only due to their fragile nature. 🚚 Shipping Fees: If you are ordering cookies for shipping, a separate miscellaneous shipping & handling fee will be calculated and billed to you at a later time (once the package is weighed and the destination is confirmed).

How can I pay for my order: 💸 We primarily operate via Cash App, which is conveniently listed at checkout. We also accept Venmo, Zelle and Apple Pay. 💸 Digital Payments: All digital payments (Cash App, Venmo, Zelle, Apple Pay) must be paid in full at the time of booking to secure your date. 💸 Cash Payments: We only accept cash if you can stop by our physical location to pay in person within 12 hours of placing your order. If cash is not received within this window, your order will be automatically cancelled. ❌ Credit Cards: We rarely but on some occasions accept credit cards. ❌❓❌ LETS RECAP:❌❓❌ 🧨 Payment Requirements: > All orders must be paid in full to be placed on our production calendar. 🧨 Electronic Payment: If paying via Cash App, Venmo, Zelle or Apple Pay, payment is due immediately upon checkout. 🧨 Cash Protocol: For customers choosing to pay in cash, the payment must be delivered to our physical location within 12 hours of booking. We do not "hold" dates for cash orders beyond 12 hours without payment. 🧨 Order Guarantee: Your order is not confirmed, and supplies will not be purchased, until the full balance is received.

What kind of classes do you offer and how can I book them? 🎨 We host various creative studio sessions, typically on Saturdays or Sundays. Our classes generally cater to ages 3–18, with "First Come, First Serve" one-on-one slots also available. To acquire an upcoming schedule or book a session, please reach out to us directly! 🎨 What happens during a session? Our sessions are all about hands-on fun! Examples include: Decorating freshly baked cupcakes. Creating custom-themed party favors. Bonus: Every class includes snacks or a light brunch for the participants! 📍 A Note for Parents (Space & Safety): Our creative studio is designed to maximize the workspace for our students; therefore, space is limited to participants only (no parents). We know leaving your child can be a big step, so for your peace of mind: 📍 We are teamed up with Care.com. 📍 We have full Background Checks and BLS/CPR certifications on file. Birthday Packages 🎈🎈🎈 Do you offer birthday package? Yes! For Only a single person. We make the birthday person the "Star of the Hour." Our birthday package are hands on experiences where we: 🎈 Create a custom party favor T-shirt, hat, and birthday card. 🎈 Assemble and decorate a pre-made birthday cake together. 🎈 Special "Bake Your Own" Experience: For our older creators (ages 16 and up), we offer an upgraded experience where they can actually bake their own cake from scratch!