Orders are placed via Bakesy through the link in our bio.

Yes. Orders are only confirmed once full payment has been received.

A minimum of 3 days’ notice is required. For example: • If you need an order for Saturday, it must be ordered and paid by Wednesday. Orders are subject to availability.

Yes. Bulk orders require a minimum of 7 days’ notice. Short-notice bulk orders may incur a rush fee and are subject to availability.

Pick up times are scheduled & confirmed prior to collection. Orders must be collected at the agreed pickup time. If an order is not collected at the agreed time, pickup may need to be rescheduled to a later time or different day, subject to availability & my schedule.

Once collected, responsibility transfers to the customer. This includes appropriate transport and storage (air-conditioning / refrigeration where required).

Delivery is available & needs to be added to cart. If unsure about delivery zones, send me a message to confirm correct delivery fee.

Some products contain nuts, including pistachio spread and Nutella. All items are prepared in a kitchen that handles common allergens. An allergen-free environment cannot be guaranteed. Please consider this before ordering.

Due to the nature of made-to-order products, refunds are not available once production has commenced. Cancellations made prior to production may be eligible for a partial refund of up to 50%. The remaining 50% is non-refundable.

Yes. Bulk orders require review & approval before being confirmed. Once approved, an invoice will be sent for payment. Orders are only confirmed once payment has been received.

Orders with delivery fees of 55km or more are subject to review due to distance and scheduling. Once reviewed & approved, an invoice will be sent for payment. Orders are only confirmed once full payment is received within the required lead time. If payment is not received by the required lead time, additional fees may apply or the order may need to be rescheduled, subject to availability.