1. Who are you / what is Charlie’s Confection Connection?
We’re a small, home‑based bakery dedicated to making homemade confections from scratch — always in small batches and with quality ingredients. We believe there's something special about sharing handmade treats, whether it's cookies, breads, or cakes.
2. What kinds of treats do you offer?
We offer a variety of homemade goodies, including:
Classic cookies & bars (chocolate‑chip cookies, brownies, blondies, seasonal bars).
Specialty confections (e.g. homemade Buckeyes and other chocolate‑covered treats).
Breads & quick breads (apple‑cinnamon bread, banana bread, holiday loaves, seasonal breads).
Other items available by request — if you don’t see exactly what you “knead,” you can ask and we’ll try to work with you.
3. Do you ship or deliver?
Delivery or shipping is not offered. We bake locally to ensure freshness and quality, and orders are meant to be picked up locally.
Because we’re a small home-based bakery, we want to ensure customers receive our treats at their freshest — which is why we don’t offer shipping.
4. What’s the minimum order, and is there a deposit or lead time?
The minimum order amount is $20.
We typically require a 50% deposit at the time of order confirmation.
The usual lead time to place an order is around 10 days, especially for custom or larger orders.
5. Can I request special or custom orders?
Yes — we try to accommodate special requests! Whether you want a unique flavor, a custom-sized loaf, a holiday‑themed treat, or something special you don’t see on the menu — just reach out. We’re happy to bake what you envision (as long as timing and ingredients allow).
6. How do I place an order?
Use the “Place an order” button on our Bakesy shop page to start.
Once you submit your request, we’ll follow up with you — confirm the details, request the deposit, and schedule your pick‑up.
If you have special requests (custom sizes/flavors, holiday needs, etc.), mention them when placing the order so we can plan accordingly.
7. Can I pick up my order in person?
Yes — since we don’t ship, orders are to be picked up locally. Once your order is confirmed, we’ll arrange a pickup time and location with you.
8. What if I don’t see what I want on the menu?
No problem! We pride ourselves on being flexible. If you don’t see exactly what you “knead,” just ask. We’ll try to work with you to create a custom treat — whether that’s a special bread, a unique flavor, or a custom batch.
9. What happens after I place an order?
You’ll receive an order confirmation and a request for a 50% deposit.
Once deposit is received and order is scheduled, we’ll bake fresh and prepare your order for pickup.
On pickup day, you’ll pick up your order locally at the agreed time.
10. How far in advance should I order?
We recommend placing orders at least 10 days ahead — especially for custom or larger orders — to ensure we have enough time to bake, prepare, and schedule.
11. What if I need to cancel or modify my order?
Because we bake per order and plan batches carefully, we kindly ask that you contact us as soon as possible if you need to cancel or modify an order. We’ll do our best to accommodate — depending on where we are in the baking process.
12. How can I contact you if I have questions or special requests?
You can reach out through the contact option on our Bakesy shop page (or message us directly) — just let us know what you’re looking for (flavor, size, event date, etc.), and we’ll work with you to make it happen.