At cayke. by Sharai, every dessert is handcrafted with care and attention to detail. Our goal is to create beautiful, delicious treats that make your celebrations even sweeter. Because each order is custom-made, the policies below help ensure a smooth process for both you and our kitchen. They allow us to maintain quality, stay organized, and provide the best experience possible for every customer. We truly appreciate your support and look forward to being part of your special moments. ✨ Terms & Conditions ✨ Ordering & Reservations Ordering Window - Custom orders should be placed at least 7 days in advance. - Orders requested with less than 7 days’ notice are considered rush orders and are accepted only if availability allows. - Dates are available on a first-come, first-served basis. - An inquiry, quote, or invoice alone does not reserve your date. Deposits - A 75% non-refundable deposit is required to reserve your order and event date. - The deposit must be received by the payment deadline listed on your invoice. - If payment is not received by the invoice deadline, the invoice may be canceled and the requested date released to another customer. - Your order is officially confirmed only after the required deposit has been received. Final Payment - The remaining balance must be paid in full by the due date listed on your invoice. - All balances must be paid before the order is picked up, delivered, or set up. - Orders will not be released with an outstanding balance. - Failure to pay the remaining balance by the required deadline may result in cancellation of the order and forfeiture of payments already made. Rush Orders - Orders requested less than 7 days before pickup or delivery may be subject to a $25 rush fee. - Rush orders are accepted solely based on availability. - Design options, flavors, quantities, or customization may be limited for rush orders. - Rush orders may require payment in full at the time of booking. ✨ Design & Customization ✨ 🎨 Inspiration, Design & Creative Discretion - Inspiration photos are welcome and are used as reference only. - cayke. by Sharai does not guarantee exact replicas of another baker’s work. - Designs are interpreted in the style of cayke. by Sharai while incorporating the colors, theme, and requested design elements agreed upon for the order. - Handmade decorative elements may vary slightly in placement, size, shape, or appearance. Color Matching Exact color matching cannot be guaranteed. Colors may vary due to: - Natural versus indoor lighting - Screens, cameras, and photo filters - Differences in printed materials - The nature of edible coloring and buttercream Every reasonable effort will be made to achieve the requested color palette as closely as possible. Design & Order Changes - Up to two minor design adjustments may be requested after the original order details are submitted. - Changes are subject to approval and availability. - Changes involving design, size, quantity, flavor, date, or other order details may result in additional charges. - The final payment due date is also the final deadline for changes, unless otherwise approved in writing. - Changes may be declined once ingredients, supplies, toppers, decorations, or other custom materials have been purchased or production has begun. - Payments already made will not be reduced or refunded because a customer chooses to simplify or reduce an order after purchasing or production has begun. Customer-Provided Decorations - Customer-provided toppers, decorations, florals, figurines, or other items must be approved in advance. - cayke. by Sharai is not responsible for the condition, quality, fit, stability, food safety, or performance of items supplied by the customer or another vendor. ✨ Pickup, Delivery & Setup ✨ Pickup - Pickup is available any day of the week by appointment only. - Customers must arrive within the scheduled pickup window listed on the invoice or otherwise agreed upon. - Cakes should be transported on a flat, level surface in an air-conditioned vehicle, preferably on the floor rather than on a seat. - Customers are responsible for ensuring adequate vehicle space before arriving for pickup. - Once the order has been picked up and leaves the possession of cayke. by Sharai, responsibility for transportation, storage, and handling transfers to the customer. - cayke. by Sharai is not responsible for damage that occurs after pickup due to transportation, handling, heat, movement, or improper storage. Delivery - Delivery is available Saturday and Sunday by appointment only, unless otherwise agreed upon. - Delivery fees are based on location and will be included on the invoice. - Delivery includes drop-off only unless setup or additional services are specifically included on the invoice or agreed upon in writing. - The customer is responsible for providing an accurate delivery address, contact information, and venue access instructions. - Once an order has been successfully delivered to the customer, venue representative, event coordinator, or other authorized individual, responsibility transfers to the recipient. Venue Accessibility, Stairs & Additional Handling - Customers are responsible for confirming venue accessibility before the event, including parking, loading areas, elevators, ramps, accessible entrances, and the distance from the delivery area to the event space. - cayke. by Sharai does not transport cakes, desserts, equipment, or treat-table items up or down stairs. - If the delivery or setup area is located on another floor, an elevator or other accessible route must be available. - If no accessible route is available, the customer or venue must provide responsible individuals to transport the order from the nearest safe and accessible drop-off point to the event space. - Locations requiring extended walking distances, multiple trips, difficult parking/loading arrangements, additional assistance, or other special handling may incur an additional access/setup fee starting at $25. - Venue accessibility requirements must be disclosed in advance whenever possible. - If accessibility limitations are not disclosed before delivery, cayke. by Sharai may complete delivery at the nearest safe and accessible location. - Delivery, setup, or access fees will not be refunded because the requested setup location is inaccessible. Outdoor Setup - All outdoor setups must be disclosed and approved in advance. - An Outdoor Setup Fee starting at $40 will apply when cayke. by Sharai is expected to set up cakes, desserts, or treat displays outdoors. - The Outdoor Setup Fee is separate from the standard delivery fee and may be increased depending on the size of the order, amount of equipment required, temperature-control needs, number of trips, setup complexity, or other special circumstances. - If a location also requires special access or additional handling, the Outdoor Setup Fee and Access/Setup Fee may both apply. - The customer or venue is responsible for providing a safe, clean, fully shaded or covered setup area protected from direct sunlight and weather. - Adequate refrigeration, electricity, or other temperature-control accommodations must be available when required for refrigerated or temperature-sensitive products. - Refrigerated and perishable desserts may be kept chilled until shortly before serving rather than placed on display immediately. - Outdoor setup is always weather permitting. Payment of an Outdoor Setup Fee does not guarantee that products will be placed outdoors if conditions may compromise food safety, product quality, or structural stability. - cayke. by Sharai reserves the right to modify the setup, delay placement of temperature-sensitive products, require refrigerated storage, relocate the setup to an indoor area, or decline outdoor setup when conditions are considered unsafe or unsuitable. - cayke. by Sharai is not responsible for melting, leaning, cracking, condensation, deterioration, insects, wind damage, heat exposure, humidity, direct sunlight, or other environmental damage occurring after outdoor setup is completed. Setup & Venue Access When setup is included: - The customer is responsible for ensuring the venue is accessible at the agreed-upon delivery/setup time. - The designated cake or dessert area must be ready before arrival. - Unless specifically included in the order, the customer or venue is responsible for tables, linens, stands, risers, décor, and other display equipment. - cayke. by Sharai is not responsible for delays caused by venue restrictions, unavailable tables, lack of access, incorrect addresses, or other conditions outside of our control. - Once setup has been completed, cayke. by Sharai is not responsible for products moved, rearranged, handled, exposed to unsafe conditions, or damaged by guests, venue staff, vendors, or other individuals. Unclaimed Orders - Orders not picked up during the scheduled pickup window will be considered late or unclaimed. - If an order has not been picked up within 24 hours of the scheduled pickup time and no communication has been received, the order will be forfeited. - No refunds or credits will be issued for unclaimed orders. - Due to the perishable nature of our products, cayke. by Sharai cannot guarantee storage beyond the scheduled pickup period. ✨ Storage & Handling ✨ Cakes & Shelf-Stable Desserts - Cakes and desserts should be protected from direct sunlight, heat, and humidity. - Buttercream cakes should remain in a cool, temperature-controlled environment until serving. - Products should never be left inside a parked vehicle or exposed to excessive heat. - Outdoor displays are at the customer’s risk once setup has been completed. - cayke. by Sharai is not responsible for melting, leaning, cracking, condensation, structural changes, or other damage caused by improper handling, weather, heat, humidity, or storage conditions after pickup or delivery. Refrigerated & Perishable Desserts Products containing ingredients such as cheesecake, pudding, mascarpone, whipped cream, fresh fruit, or other perishable fillings or toppings must remain properly refrigerated until shortly before serving. - The customer and/or venue is responsible for providing adequate refrigeration after pickup or delivery. - cayke. by Sharai is not responsible for spoilage, melting, deterioration, or food-safety concerns resulting from improper storage after the order has been transferred to the customer or venue. Serving Sizes - Serving estimates are based on standard party-size portions and are provided as a guideline. - Actual servings depend on how the cake is cut. - Larger slices will naturally result in fewer servings. - cayke. by Sharai is not responsible for a cake yielding fewer servings because of the customer’s or venue’s cutting method. Non-Edible Decorations Some products may contain non-edible elements, including but not limited to: - Cake boards - Dowels or supports - Floral wire - Acrylic or cardstock toppers - Decorative picks - Figurines or other decorative pieces These items must be removed before serving or consuming the product. ✨ Allergens ✨ Products are prepared in a kitchen that handles ingredients including milk, eggs, wheat, soy, peanuts, tree nuts, and other allergens. - Customers are responsible for notifying cayke. by Sharai of any known food allergies before placing an order. - Because products are prepared in a shared kitchen, cayke. by Sharai cannot guarantee an allergen-free environment or guarantee against cross-contact. - Customers are responsible for communicating potential allergens to their guests. ✨ Photography ✨ cayke. by Sharai reserves the right to photograph completed cakes, desserts, treat tables, and other products for portfolio, website, social media, advertising, and other marketing or promotional purposes. ✨ Right to Refuse Service ✨ cayke. by Sharai reserves the right to decline orders containing designs, requests, wording, materials, or circumstances considered inappropriate, unsafe, or outside the scope of services offered. If cayke. by Sharai declines an order before production has begun, any payment made for that declined order will be refunded. ✨ Refund & Cancellation Policy ✨ Customer Cancellations - The 75% deposit is strictly non-refundable. - If the customer cancels the order, payments already made will not be refunded. - Because each order requires reserved production time, preparation, planning, and often specially purchased supplies, payments cannot be transferred except through the rescheduling policy below. Cancellation by cayke. by Sharai If cayke. by Sharai is unable to fulfill an order and an acceptable rescheduled date or alternative arrangement cannot be reached, payments made for the unfulfilled order will be refunded. Taste Preferences Taste, sweetness, texture, and flavor preferences are subjective. - Refunds or credits will not be issued solely because a customer or guest personally prefers a different taste, sweetness level, texture, or flavor. - This does not prevent customers from reporting legitimate concerns regarding the quality or condition of an order. Acceptance of Order - Customers are encouraged to inspect their order at pickup or delivery whenever reasonably possible. - Once an order is picked up, successfully delivered, or setup is completed, responsibility for transportation, handling, storage, display, and serving transfers to the customer or venue. Order Concerns If there is a concern regarding an order: - cayke. by Sharai must be notified within 24 hours of pickup or delivery. - Clear photographs documenting the concern must be provided. - Any remaining product should be retained and properly stored while the concern is being reviewed. - cayke. by Sharai may request that the remaining product be returned before determining an appropriate resolution. - Depending on the circumstances, resolutions may include correction, partial credit, store credit, or another solution at the discretion of cayke. by Sharai. Maximum Liability - Any approved refund or credit will not exceed the amount originally paid for the affected order. - cayke. by Sharai is not responsible for indirect expenses or losses, including replacement products purchased elsewhere, venue expenses, event costs, travel expenses, lost time, or other incidental costs related to an order. ✨ Rescheduling ✨ - Orders may be rescheduled with at least 7 days’ notice, subject to availability. - Payments already made may be transferred as a credit toward one rescheduled date. - The new event date must occur within 60 days of the original event date. - If a new date is not selected within the allowable period, payments will be forfeited. - Orders may be rescheduled one time only. Any additional date change will be considered a new order and will require a new deposit. - Rescheduled orders remain subject to availability. - Pricing may change if the customer changes the design, quantity, size, products, or other order specifications. ✨ Thank you for choosing cayke. by Sharai. We appreciate the opportunity to make your celebration a little sweeter!

The name literally came to me in a dream! The spelling, the font, the colors....everything! I can't say my dreams have steered me wrong!

No! There are ZERO pets of any kind in, around, or near where treats are made.

Yes! Free delivery/pick-up within 3 miles of cayke's location. After 3 miles, there is a delivery fee that will be calculated and sent with the final invoice.

Yes, but only within the state of Texas as specified under the Texas Food Cottage Law ☹️ Shipping fees will be applied.

Yes, but not everything. We will let you know once the order is received if your request is something we can make!

Yes and no. cayke. by Sharai will incorporate some aspects of the photo into the design of your cayke i.e. color and possible decorations. Your will NOT be an exact duplicate. cayke. by Sharai strives to make quality treats that taste just as good as they look!

Yes! Please indicate that in the allergy/dietary restrictions section.

Yes! We make wedding caykes for small weddings; 50 guests or less.

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