How do I place an order?
-Click ‘Request Order’ and follow the prompts. Your order is confirmed once the details are discussed and a 20% deposit is placed.
Where are you located?
-Spotswood, NJ
When can I pick up my order?
-Pick up details are discussed at the time of ordering. I am usually flexible with pick up times and will have your order ready for when you need it.
Do you deliver?
-Not right now. Exceptions are made for very large cakes and unless it is at a time when pick ups are not busy. Delivery fee is required
Do you have vegan options?
-Yes! Cake and cupcakes have vegan options
All products made are subject to the following
TERMS AND CONDITIONS:
INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the customer to inform me prior to the confirmation of their booking of any allergies. It is the responsibility of the customer to inform their guests of all allergy information and accordingly the supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
ORDERS
I prefer at least fourteen (14) days notice for all orders, as I am continually booked in advance. I will however endeavor, where availability permits, accept short notice cakes.
Any products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced as interpretation of that product and will not be an exact reproduction of the product in the picture or photo.
DEPOSITS
A non-refundable deposit of 20% is required to hold your date within ten (10) days prior to pickup. Without a deposit, I cannot guarantee your order.
UNFORESEEN CIRCUMSTANCES
If I cancel the booking due to illness or any other unforeseen circumstance that affects the ability to proceed with the ordered product, the deposit will be refunded within two (2) days of notification to the customer.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance is due on or before pickup date, and before the product leaves the premises.
If paying by cash, correct change is appreciated, as I may not have change on the premises.
If paying by internet transfer, the money needs to hit the account before the product leaves the premises.
It is the responsibility of the customer to check the state of the product before leaving the premises. Once the item has left the premises, the customer is responsible to ensure that product arrives to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
DELIVERY
I offer delivery for certain circumstances. Delivery is charged at discretion based on location and order size. Full payment is due before delivery.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per instructions. If anything is to happen to the cake after this exchange, I am not liable for any damages.
A delivery date and time will be agreed on by both parties. If the customer is not at location at this time and date, and I am not able to contact the customer, the product will be transported back to the premises and it will be the customer’s responsibility to collect the product.
PUBLICATION
I reserve the right to use any image of a product made by me for publication at a later date.
DAMAGE
The customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the supplier’s. The supplier is not liable for any damage that may occur thereafter. I ensure that the products are structurally sound and secured before pick up.
Do not stack boxes or items, as this may damage them.
TIME
Please respect our agreed upon pick up time. Unless notified prior, excessively late (1hr+) pick ups are subject to a $50 late fee.
REFUNDS/CANCELLATION/POSTPONEMENT:
POSTPONEMENT
If, for any reason the event is required to be postponed, please contact me immediately.
The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to seven (7) days in advance of your event date, you will receive a refund, less the initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than two (2) days prior to your event, there will be no refunds given.
Refunds will be paid within two (2) days of cancellation.
Please note: Any non-refunded deposit balance may be credited toward future purchases.