1. How far in advance should I place my order? We recommend placing your custom cake or dessert order 2–4 weeks in advance to ensure availability. For weddings or large events, 4–8 weeks is ideal. Rush orders may be accommodated depending on our schedule, but additional fees may apply. 2. Do you require a deposit? Yes, a 50% non-refundable deposit is required to secure your booking. The remaining balance is due at least 7 days before your event date. 3. Can I customize the flavor, design, and color? Absolutely! All of our cakes, cupcakes, and desserts are fully customizable. We work with you to match your theme, colors, and favorite flavors. Inspiration photos and color palettes are welcome, however final design choices are mine. 4. Do you offer tastings or consultations? Yes! We offer tastings and design consultations for weddings and large custom orders. Tastings are by appointment only and include a selection of our most popular flavors. 5. What cake flavors and fillings do you offer? We offer a wide variety of flavors including vanilla, chocolate, red velvet, lemon, and more. Fillings range from buttercream and ganache to fruit preserves and mousse. 6. Do you make gluten-free, vegan, or allergy-friendly desserts? At this time, we offer gluten-free, dairy free and vegan options upon request and at an additional cost. Please note that while we take every precaution, our kitchen is not allergen-free. 7. Do you deliver? Yes, we deliver within a specified radius for an additional fee. Delivery is strongly recommended for tiered cakes or large orders. Contact us for a delivery quote. See Cake Care & Policies for more details. 8. Can I pick up my order instead? Yes, pickup is available from our location during business hours. We will provide transport tips, but please note we are not responsible for any damage after the order leaves our shop. See Cake Care & Policies for more details. 9. What is your cancellation policy? Cancellations made more than 7 days in advance may be eligible for a partial refund (excluding the deposit). Cancellations within 7 days are non-refundable due to preparation and scheduling costs. 10. Do you provide cake stands or setup services? At this time, we do not provide cake stands or any kind of rental equipment. Setup services are required for large events such as Weddings, Sweet 16’s, Quince’s, etc.