A pre-order is a way for you to reserve our exclusive bakery items before they’re available for pickup. During a pre-order period, we focus solely on fulfilling pre-order requests, so no other items will be available. Here’s how it works:
1. Select Your Pre-order Item: Visit our ordering site and click “Order Now” to choose your item(s) and desired quantity. Complete the questionnaire that follows.
2. Confirm Your Order: Once we receive your pre-order, we’ll confirm the details and send you an invoice for payment. Your order will only be processed once payment is received in full.
3. Invoice & Pickup Time: The invoice will include your designated pickup time, based on your responses in the questionnaire.
4. Pickup Day: Please arrive at your scheduled pickup time. If you’re running late without prior notice, a late fee will be applied.
Are your cakes made from scratch?
Yes! All of our cakes are made from scratch and our pricing reflects that. When you order from Butter & Batter Bakery, know your order is being made fresh from quality ingredients!
Can you accommodate gluten-free requests?
Unfortunately, we are unable to cater to gluten-free requests due to potential cross-contamination of gluten in our kitchen. We prioritize the safety of our customers and aim to maintain the highest standards of food preparation. Thank you for your understanding.
Do you accommodate allergies or dietary restrictions?
Unfortunately, we are unable to cater to allergies or dietary restrictions due to potential cross-contamination in our kitchen. Our top priority is the safety of our customers, and we maintain strict food preparation standards. Please note that all our products may contain allergens, including peanuts, tree nuts, milk, eggs, wheat, soy, and sesame. Thank you for your understanding.
How far in advance should I place my order?
Typically, custom cake orders should be placed at least 2 weeks in advance to allow ample time for planning and preparation. However, my motto is ‘If I have the time, I will do it,’ meaning I strive to accommodate last-minute requests whenever possible. In such cases, we may need to opt for a different or simplified design, especially if specific decorations need to be ordered.
Do you offer delivery or is pickup available?
We offer delivery services exclusively for tiered cakes, with an additional fee applied. For all other orders, pickup is required. Please ensure timely arrival for your scheduled pickup to receive your order, failure to pickup at the designated time will result in a "Late Fee".
Do you make wedding cakes?
Yes, we absolutely love making wedding cakes and would be honored to be considered to make yours!
Please contact Elizabeth at butterandbatterbakery2@gmail.com to find availability and schedule a meeting.
What sizes of cakes do you offer and how many servings do they typically yield?
Cake Sizes and Servings:
Smash Cake: 6-8 Slices
6” Round: 8-10 Slices
8” Round: 12-15 Slices
10" Round: 25-30 Slices
6” Heart: 8-10 Slices
8” Heart: 12-15 Slices
Quarter Sheet Cake: 15-20 Slices
*Please note that the number of slices is approximate and may vary depending on the style of cutting.
Can I customize the design of my cake or cupcakes?
Absolutely! We specialize in custom cakes and cupcakes tailored to your preferences. When placing an order, you'll have the opportunity to select your preferred cake flavor, buttercream flavor, add a filling, and provide an image for decoration inspiration.