1. Where are you located? Black Luxury Kafè is based in Springfield, Massachusetts. The exact pickup address is sent after payment for privacy and safety. ⸻ 2. Do you offer delivery? Yes! Delivery is available within Springfield and select nearby areas for an additional fee. Delivery fees vary by distance. ⸻ 3. What methods of payment do you accept? We accept: • Cash App • Apple Pay • Zelle All orders must be paid in full to be confirmed. ⸻ 4. When is my order confirmed? Your order is confirmed only after payment is received. Submitting an order form does not secure your items. ⸻ 5. How do pickups work? Pickup times are scheduled in time windows. Once your payment is sent, you’ll receive: ✔ Pickup address ✔ Pickup window ✔ Any special instructions If you miss your pickup, no refunds can be issued since everything is made fresh to order. ⸻ 6. Do you offer refunds? No. All sales are final. Because our items are made fresh, we cannot offer refunds, returns, or exchanges. If we must cancel due to an emergency, you will receive a full refund or credit. ⸻ 7. Are your products vegan? Many items are vegan or can be made vegan! However, our kitchen is not 100% allergen-free. ⸻ 8. What allergens are in your kitchen? Our home kitchen may contain: • Dairy • Eggs • Wheat • Soy • Nuts • Gluten • Coconut We cannot guarantee any product is allergen-free. ⸻ 9. Do you make custom orders? Yes! Depending on the week and your request. Custom items may require: • More time • A deposit • A minimum order amount Send a message to inquire. ⸻ 10. Do you offer catering or large orders? We do not currently offer larger or catering orders. 11. Do your products melt or spoil? Some items may soften in hot weather (especially chocolate, caramel, and cream-based items). Black Luxury Kafè is not responsible for melting, spoilage, or damage once an order has been picked up or delivered. Storage instructions may be provided on request. 12. What should I do if I’m running late to pickup? Message us immediately. We’ll do our best to accommodate, but pickup windows are tight and late arrivals may result in unclaimable items. ⸻ 13. How do I store my cookies/desserts? General storage guidelines: • Cookies: Room temp 2–3 days, refrigerate up to a week, freeze up to 3 months. • Consume once received for best quality Specific items may have their own instructions. 14. How can I support your business besides purchasing? You can support by: • Sharing our posts • Tagging us in your photos • Leaving reviews • Inviting friends/family • Simply spreading the word 🤎