⸻ 1. How far in advance should I place my order? We recommend placing custom cake orders at least 1–2 weeks in advance. Rush orders may be accepted based on availability. ⸻ 2. Do you require a deposit? Yes. A 50% non-refundable deposit is required to secure your date. Orders are not confirmed until the deposit is received. ⸻ 3. What flavors do you offer? We offer classic flavors such as: • Vanilla • Chocolate • Strawberry • Red Velvet • Lemon Custom flavors and fillings available upon request. ⸻ 4. Do you offer custom designs? Yes! We specialize in custom cakes and treats tailored to your theme, colors, and vision. Inspiration photos are welcome. ⸻ 5. How many servings does an 8-inch cake feed? An 8-inch cake typically serves 12–20 guests depending on how it is sliced. ⸻ 6. Do you offer delivery? Delivery may be available for an additional fee depending on location. Pickup instructions will be provided after your order is confirmed. ⸻ 7. Do you accommodate allergies? Big Sisters Bakery does not offer allergy-friendly or allergen-free products. All items are made in a kitchen that processes nuts, dairy, eggs, wheat, and other common allergens. We cannot guarantee the absence of cross-contamination. By placing an order, customers acknowledge and accept this risk. We are not responsible for any allergic reactions. ⸻ 8. What payment methods do you accept? We accept Zelle, CashApp, Venmo, and cash Big Sisters Bakery is not responsible for any damage, loss, or product changes that occur after pickup or delivery. Responsibility transfers to the customer once the order leaves our possession. Proper transportation and storage are the customer’s responsibility 9. What if an ingredient is later found to have been contaminated or recalled? A: Big Sisters Bakery sources ingredients from reputable suppliers and follows safe food handling practices. We are not responsible for contamination, recalls, or defects that originate with growers, manufacturers, distributors, or retailers before ingredients are purchased.