All sales are final upon payment. Orders are not eligible for cancellation or refund due to changes in plans, customer error, personal preference, or because preparation has not yet begun. Pickup Location: Customers are responsible for reviewing the pickup location before completing checkout. Refunds will not be issued due to distance, travel time, or transportation limitations. Alternative pickup arrangements may be requested but are subject to availability and are not guaranteed. Rescheduling: Missed pickup windows may be rescheduled based on availability. Missing a pickup window does not make an order eligible for a refund. Substitutions: If a selected flavor becomes unavailable, baked. will follow the backup or substitution preference provided at checkout. If the item cannot be fulfilled or reasonably substituted, the affected item will be refunded. Mix & Match orders will be refunded in full if the selected combination cannot be fulfilled. Order Issues: Incorrect, missing, or quality-related concerns must be reported the same day the order is received. Photos may be required. Verified issues may be resolved by replacement, store credit, or refund. By completing checkout, the customer acknowledges and agrees to this policy.