Simone B Catering

Cancellation & Reschedule Policy Simone B Catering At Simone B Catering, every order is custom-prepared with intentional planning, premium ingredients, and dedicated time. For this reason, the following policy applies to all clients and events. Cancellations • All deposits are non-refundable under any circumstance. • Cancellations made 14 days or more prior to the scheduled event date will forfeit the deposit but no additional balance will be due. • Cancellations made within 7–13 days of the event date may be subject to additional charges up to 50% of the remaining balance, due to preparation and ingredient purchasing. • Cancellations made within 6 days or less of the event date are considered a full order commitment and the full balance will remain due. Rescheduling • One (1) complimentary reschedule may be granted if the request is made at least 14 days prior to the event date and subject to availability. • Reschedule requests made within 14 days of the event date may be approved at our discretion and may require a rescheduling fee. • Reschedules are not guaranteed and depend on calendar availability. • Orders may only be transferred once. Any additional changes will be treated as a cancellation. No-Shows / Client Delays • Failure to appear for pickup or failure to accept delivery at the scheduled time is considered a completed order, and no refunds or credits will be issued. • Orders not picked up within the agreed window may be released or discarded due to food safety and scheduling limitations. Wedding Order Policy Simone B Catering Weddings are a significant and meaningful occasion, and Simone B Catering is honored to serve as part of such celebrations. Because wedding orders require extensive planning, preparation, and coordination, the following policies apply to all wedding-related bookings. Booking & Retainer • A non-refundable retainer (deposit) is required to secure your wedding date on our calendar. • Wedding dates are not confirmed until the retainer has been received and the booking agreement has been accepted. • Due to the nature of wedding events, dates are reserved exclusively for the client once booked. Lead Time • A minimum of 30–60 days’ notice is strongly recommended for wedding orders to allow for proper planning and execution. • Large or highly customized weddings may require additional lead time depending on scope and complexity. Consultations & Design Planning • A consultation may be scheduled to discuss vision, theme, flavors, servings, and presentation. • Inspiration photos are welcome; however, all designs are interpreted in Simone B Catering’s unique artistic style. Exact replicas of another artist’s work are not guaranteed. Tastings • Tastings are offered by appointment only and are subject to a tasting fee unless otherwise stated. • Tasting fees are separate from the final wedding invoice unless explicitly credited toward the booking. Guest Count & Final Details • A final guest count, menu selection, and event details must be confirmed no later than 14 days prior to the event date. • This final count will be considered the guaranteed minimum for billing and preparation purposes. Payments • All wedding balances must be paid in full no later than 14 days prior to the event date. • Failure to submit final payment by the due date may result in cancellation of services, with all payments forfeited. Delivery & Setup • Delivery and setup fees may apply based on location, size of order, and logistical requirements. • A responsible representative must be present to receive the order and confirm completion. Changes & Revisions • Minor changes may be accommodated if requested at least 14 days prior to the event and are subject to approval. • Major changes requested after the planning phase may incur additional fees or may not be possible. Artistic Discretion • Simone B Catering reserves creative discretion to ensure quality and structural integrity while honoring the agreed-upon design vision. • Slight variations in color, florals, and decorative elements are natural in custom edible art. Meal Prep Policy Simone B Catering Our meal prep offerings are designed to support convenience, consistency, and quality nutrition. Because meal prep involves advance planning and fresh ingredient purchasing, the following policy applies: Ordering & Lead Time • All meal prep orders require a minimum of two (2) weeks’ notice. • Availability is limited and meal prep slots are confirmed on a first-come, first-served basis. Payments • A non-refundable deposit is required to secure your meal prep order. • The remaining balance is due no later than one (1) week prior to the scheduled pickup or delivery date. • Orders will not be fulfilled without full payment. Customization • Dietary preferences and ingredient requests can be discussed during ordering. • While we do our best to accommodate preferences, we cannot guarantee substitutions for every allergy or dietary restriction. No-Shows & Late Pickups • Missed pickups or unavailable recipients at delivery are considered a completed order. • No refunds or credits will be issued for meals not collected or received. Quality & Storage • Simone B Catering is not responsible for food quality once meals have been delivered or picked up. • Proper refrigeration and handling are the client’s responsibility after receipt. ⸻ Delivery & Pickup Policy Simone B Catering To ensure smooth service and food safety, the following delivery and pickup policies apply to all orders. Delivery • Delivery is available for eligible orders and may include an additional delivery fee based on distance and logistics. • A responsible adult must be available at the delivery location to receive the order at the scheduled time. • If the client is unavailable at the time of delivery, the order will be considered fulfilled. No refunds will be issued. Pickup • Pickup times are scheduled in advance and must be honored. • Orders not picked up within the agreed window may be released or discarded due to food safety standards and scheduling limitations. • No refunds or credits are issued for late or missed pickups. Address Accuracy • Clients are responsible for providing the correct delivery address and contact information. • Simone B Catering is not responsible for delays or failed deliveries due to incorrect or incomplete information.